PayPal

Manager, Software development 2

PayPal

April 21, 2021


Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: The PayPal Customer Success Organization is looking for a strong technical leader to lead and guide a team of strong engineers to solve engineering problems to build world class self service experiences to join its Customer Self Service Solutions team .This team is responsible for design and develop self service solutions to provide assistance that enables the customers to successfully use PayPal products . We are a strategic part of the PayPal business plan to enable operational efficiencies and revenue enablement through sefservice opportunities through chatbot, Voice, Contextual Help and NLP Management. As a member of this team, you will assist us in building the world class Self service solutions by leveraging PayPal Platforms/products. We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
Job Description:
The PayPal Customer Success Organization is looking for a strong technical leader to lead and guide a team of strong engineers to solve engineering problems to build world class self service experiences to join its Customer Self Service Solutions team .This team is responsible for design and develop self service solutions to provide assistance that enables the customers to successfully use PayPal products . We are a strategic part of the PayPal business plan to enable operational efficiencies and revenue enablement through sefservice opportunities through chatbot, Voice, Contextual Help and NLP Management. As a member of this team, you will assist us in building the world class Self service solutions by leveraging PayPal Platforms/products. We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
Typical responsibilities include:
    • Leading a team; Design, development, and testing of features/functions delivered.
    • Collaborating with peers both within their team and across the organization.
    • Working with product managers using agile methodologies to deliver high-quality solutions on time.
    • Working with operations teams to ensure your applications and services are highly available and reliable.
    • Supporting your applications and/or services as and when required.

The Successful Engineering Manager will:
    • Be driven to get results and not let anything get in your way.
    • Be proactive and anticipate/handle most issues before they blow up.
    • Exhibit a strong backbone and challenge the status quo when needed.
    • Demonstrate a high level of curiosity and keep abreast of the latest technologies.
    • Show pride of ownership and strive for excellence in everything we do
    • Own business delivery and pipelines as well as drive the development of infrastructure solutions
    • Demonstrate technical thought leadership and be able to influence technical decisions/approaches within and outside GDS
    • Be open-minded and demonstrate one team behavior across teams, orgs, and locations

Job Requirements:
    • 12+ years of experience in building scalable applications/products balancing consistency, resiliency and performance.
    • Experience in the Financial Services/Banking domain is a plus.
    • Experience in building web/mobile expereinces
    • 4+ years of managing a team of Software Engineers
    • Bachelor’s degree and/or Master's degree in Computer Engineering or a related field, or equivalent experience
    • Experience with Javascript and Java technologies
    • Ability to lead, organize, and manage projects beginning to end that require coordinated efforts across multiple functions
    • Ability to operate and thrive in a fluid, ever-changing environment. Proactive in approach with a focus on driving results and outcomes with multiple priorities and multiple stakeholders.
    • Drive innovation and customer advocacy. Be a positive change agent with a “can-do” attitude.
    • Prior success in hiring, mentoring, and developing highly effective Software Engineers and building high performing teams
    • An intellectually curious, quick study who will learn the business quickly.
    • A conscientious, curious, hard-working individual who craves accountability and loves to solve complex problems.
    • Skilled in providing technical leadership and architectural guidance
    • Expertise in software development best practices
    • Understanding of software development processes such as Agile
    • Excellent written and oral communication skills

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.