PayPal

Learning Experience Specialist

PayPal

June 11, 2021


Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: Summary: The Learning Experience Specialist (LEX III) based in Bangalore will be responsible for delivering a range of training for Global Customer Operations (GCO) teammates to help them understand PayPal business model, PayPal product, processes and industry knowledge. The training includes new hire training, up-skilling, refresher, soft skills and ad hoc training deliverables as per the business needs. The role holder will work on cross-functional (local/global) improvement projects to drive the business KPIs as the need arises. They will also need to act as a Subject Matter Expert (SME) when they collaborate with global/regional training peers, cross-functional teams. The broad expectation of this role holder will be to create/co-create/develop/deliver training related to process, product, soft skills, customer experience, assess the effectiveness of the training delivered, and identify the knowledge gaps of the colleagues in Operations by reviewing the key metrics and partner/support as required. Core Responsibilities: • Stay current with process changes and regularly use PayPal customer/teammate products, work in production and suggest solutions to improve customer experience • Design learning experiences that support and align with business objectives • Leverage different learning methods and channels (e-learning, discussion boards, classroom, simulation, web-conference) to drive learning enablement and impact performance • Assess and evaluate assigned program/segment to ensure performance impact • Collaborate and communicate with the broader learning team on effective design and/or implement for maximum impact • Continually focus on BU metric efficiency to identify performance improvement opportunities and recommend solutions • Build strong working relationship Learning Business Partners, Peers and stakeholders as trusted advisor
Job Description:
Summary:
The Learning Experience Specialist (LEX III) based in Bangalore will be responsible for delivering a range of training for Global Customer Operations (GCO) teammates to help them understand PayPal business model, PayPal product, processes and industry knowledge.
The training includes new hire training, up-skilling, refresher, soft skills and ad hoc training deliverables as per the business needs. The role holder will work on cross-functional (local/global) improvement projects to drive the business KPIs as the need arises. They will also need to act as a Subject Matter Expert (SME) when they collaborate with global/regional training peers, cross-functional teams.
The broad expectation of this role holder will be to create/co-create/develop/deliver training related to process, product, soft skills, customer experience, assess the effectiveness of the training delivered, and identify the knowledge gaps of the colleagues in Operations by reviewing the key metrics and partner/support as required.
Core Responsibilities:
  • Stay current with process changes and regularly use PayPal customer/teammate products, work in production and suggest solutions to improve customer experience
  • Design learning experiences that support and align with business objectives
  • Leverage different learning methods and channels (e-learning, discussion boards, classroom, simulation, web-conference) to drive learning enablement and impact performance
  • Assess and evaluate assigned program/segment to ensure performance impact
  • Collaborate and communicate with the broader learning team on effective design and/or implement for maximum impact
  • Continually focus on BU metric efficiency to identify performance improvement opportunities and recommend solutions
  • Build strong working relationship Learning Business Partners, Peers and stakeholders as trusted advisor

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.