July 22, 2021


Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: Monitor and investigate merchants’ credit card processing activities using internal and external risk monitoring tools Answer merchant’s inquiries with regards to Risk Management via email and phone support. Ensure that efficient and quality services are delivered to both internal and external customers that meet or exceed agreed service standards Contact customers to verify transactions processed through merchant accounts. Complete Risk investigations as necessary to ensure compliance with the card brand’s rules as well as mitigate fraud and credit risk Review and understand company financial documentation Perform other risk related duties as assigned
Job Description:
Responsibilities:
  • Monitor and investigate merchants’ credit card processing activities using internal and external risk monitoring tools
  • Answer merchant’s inquiries with regards to Risk Management via email and phone support.
  • Ensure that efficient and quality services are delivered to both internal and external customers that meet or exceed agreed service standards
  • Contact customers to verify transactions processed through merchant accounts.
  • Complete Risk investigations as necessary to ensure compliance with the card brand’s rules as well as mitigate fraud and credit risk
  • Review and understand company financial documentation
  • Perform other risk related duties as assigned
Requirements:
  • 2+ years in the customer services industry with experience specific to financial services.
  • A self-starter who has a detective-ish streak and a hunger for answers
  • High attention to detail and the ability to multi-task
  • Comfortable making decisions with large monetary implications in a fast-paced environment
  • Experience working with various transaction & risk systems (computer)
  • A team player (we believe in “we” vs. “I”)
  • A virtuous type: the words honesty, good deeds, kindness, and appreciation shouldn’t be foreign to you
  • A risk-identifying problem solver: you believe that nothing can’t be solved and improved
  • An economic crime fighter

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.