PayPal

Director, Global Professional Services

PayPal

April 1, 2021

10715 Berlin, DE


Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: As an outstanding customer facing technical leader you will lead PayPal’s Global Professional Services (GPS) teams in the UK. Forming partnerships with commercial counterparts, you will have responsibility for ongoing and end-to-end technical engagement with PayPal’s largest merchants in the region. Together with your teams, you will drive implementations of the PayPal platform, (PayPal, Braintree, Hyperwallet etc.) to deliver world-class commerce experiences and ensure any production technical issues are resolved promptly. This position is based out of PayPal’s London office; leading teams there and in Dublin
Job Description:
The Director of Global Professional Services (GPS) UK heads GPS teams in the region and is responsible for the end-to-end technical delivery and servicing of PayPal’s Enterprise merchants. They partner with sales stakeholders in the parallel commercial business unit and represent GPS in various internal forums, including playing a key role in the UK Leadership team.
Specifically, the role manages teams of customer facing Solution and Integration Engineers and Engagement Managers.
As part of the GPS European leadership team, the role will partner closely with their peers and other GPS leaders to continually enhance and promote the services provided to delight PayPal’s customers and stakeholders.
Leadership Responsibilities:

  • Drive growth and revenue generation for PayPal UK, by working with local sales leadership to deliver world-class commerce experiences through acquisition, up and cross sell of PayPal, Braintree and other PayPal.inc solutions.

  • Lead the GPS teams in the UK, forming strategies that recognise the particular need of the market but remaining sensitive to the broader PayPal Large Enterprise Integration model.

  • Provide visible people leadership, promoting the succession and development of PayPal’s best talent in line with its people values.

  • Own ‘pre-live’ technical relationships with PayPal’s Enterprise Merchants by executing throughout the ‘Integration Lifecycle’; from building pipelines, through excellence in solution discovery and architecture, delivering high quality technical implementations, to tracking the success of projects.

  • Champion ‘best in class’ and quality by collaborating with global peers across GPS, Product and GTM teams to develop technical integration patterns and practises for new (and existing) PayPal products. Ensure solutions reflect evolving industry trends.

  • Champion ‘best in process’ and efficiencies by challenging the status quo and introducing new and scalable approaches across the team.

  • Target, track and report team performance. Use multiple sources of data to refine execution and resourcing plans to reflect business priorities. Ensure support contacts are resolved in accordance to service levels and commitments.

Required skills and experience:

  • Significant experience of leading customer facing technical teams and partnering with a sales organisation. Can demonstrate strength in driving business results through influence and motivating reports.

  • Strong technical background with 10+ years of work experience in technical delivery / solutioning, product development or technical support roles.

  • Proven ability to manage and influence stakeholders at multiple levels, across different functions and locations. Navigates organizational boundaries and cultures to execute for their customers.

  • Customer focused and change agent with detailed understanding of how to inspire teams to create innovative, customer driven solutions and the critical commercial value this provides.

  • Passion to secure, retain and develop talent.

  • Inspirational Coach. Willingness to share expertise and formally introduce new methodologies to drive efficiencies.

  • Strong written and verbal communication skills in English.

  • Prior experience in payment processing and/or commerce is highly desirable.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.