Desktop Support Technician


April 2, 2021

Chicago, IL 60654, US

Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: The Onsite, Level 2 Support Technician will be responsible for providing a complete end-to-end solution for any requests or issues coming from the PayPal business based out of New York. As a member of the Level 2 Support (L2) Team you will interface daily with the employees of PayPal & Venmo, as well as internal IT through mediums such as face-to-face, phone and email/slack/service management toolset, to deliver excellent IT support. This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, and thrives on solving user's technical issues in a timely manner.
Job Description:
Core responsibilities include but are not limited to:
  • Ticket & queue management using ServiceNow
  • Onsite IT Lead support
  • Ability to communicate with Executive customer base, management and other IT functional areas.
  • Potential to lead projects that advance the capabilities of our Senior Executives and support staff
  • Provide excellent customer service and have the ability to diffuse heightened end-user sensitivity
  • Proficient in problem solving

Job Requirements
Must have at least 2-4 years’ experience working in an IT support function. Successful candidates will have strong interpersonal skills, a confident presence, adept logical troubleshooting, testing experience, and root cause analysis.
Desirable candidates will possess a firm understanding of four or more of the following areas:
  • Microsoft operating systems Win 10
  • Mac OS: Catalia, Big Sur
  • ServiceNow
  • Apple iOS
  • Microsoft Exchange
  • Microsoft Office 365 suite
  • Video conferencing technologies; MS Teams, MTRs
  • Audio conferencing technologies
  • Webcasting
  • Remote and/or collaborative web technologies
  • TCP/IP networking
  • Active Directory
  • VPN technologies
  • PC and Network Security
  • Telecommunications
  • Printing technologies
  • Should have extensive experience with Windows, Mac OS X and mobile technologies such as WorkSpace One

  • Acts with Integrity and Trust
  • Focus on Results
  • Drives For Results
  • Focuses on Community and Customer Needs
  • Manages Execution
  • Makes Effective Decisions
  • Manages Process
  • Interpersonal Skills
    • Builds Relationships
    • Communicates Effectively
    • Uses Functional / Technical Skills

B.S. in Computer Science, MIS, CIS, IT, or technical related field. However equivalent experience may also substitute for a degree. MCSE, MSTSC or ITIL desirable
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.