Decision Platform Vendor Manager


March 26, 2021

Scottsdale, AZ 85258, US

Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: This role will represent the Common Platforms and Data Strategy team by supporting our third-party decision platform. Our team is responsible for sourcing, testing, driving integration, and managing external sources of data and platforms. This improves the customer experience, reduces costs, and improves the accuracy of manual and automated decisions. The candidate should have good project management skills, and be capable of progressing multiple projects and have the flexibility to collaborate with the other team members globally, including APAC.
Job Description:
Primary Job Responsibilities
Decision Platform Vendor Relationship Manager for will be responsible for managing three control areas – issue management, user acceptance testing, and project pipeline.

  • Issues Management success looks like 1) communication across impacted areas including Executive Leadership, if appropriate 2) coordination with internal teams to ensure appropriate support 3) follow up on identified areas of opportunity from root cause analysis to ensure gap closure.

  • Acceptance testing success looks like 1) process managing acceptance testing pipeline of data-vendor integrations and 2) learning to test when user is unavailable to participate.

  • Project pipeline success looks like 1) adopting prescribed engagement model for initiating rosters, requirements, and timelines for delivery targets, 2) stakeholder recruitment and management with effect is use of time, 3) learning current state implementation as context for understanding future requests.

  • Control area means a discrete set of processes that, when closely managed with strong leadership, reduce variability and increase process efficiency. Successful controls look like closely managed stakeholders with appreciation and minimized escalation.

Issue Management:

  • Event management— demonstrated decision-making framework for event notification, diagnosis, restoration, business impact, and assessment for residual go-forward risk.

  • Process stewardship— manage ecosystem of internal partners to up-level processes and standards, over time.

  • Customer management— manages customer awareness of process accountabilities and fewest steps to complete process. Redirect customer actions in support of faster, streamlined process.

Acceptance Testing:

  • Process stewardship— manage programs and stakeholders to define MVP and testing plan in alignment with contractual timeline for testing, acceptance, and promotion to production.

  • Testing UAT— prior testing design, troubleshooting, and completion. Re-testing in scenario of rollback and re-roll. Integrations pipeline, delivery and administration: Process stewardship (for Zoot builds)— moving customers through prescribed process, from requirements through delivery. Manage cycle time for process efficiency. Prior experience delivering projects using third-party relationships. PayPal internal savvy to preempt stakeholder escalations and revise management expectations.

  • Roster definition— identifies global, regional, and cross functional stakeholders to elicit requirements that are holistic and minimize later scope creep. Persuasive skills for recruiting project participants. Ability to recognize need for roster adjustment based on project evolution and organization change… and, ability to manage resulting scope change.

Project Pipeline:

  • Facilitate requirements gathering for new projects, prioritize new project pipeline requests, assist with backlog grooming

  • Engagement with stakeholders: Leadership reviews, regular touchpoints, influence product roadmaps, internal readouts on vendor capabilities/QBRs

  • Manage vendor integrations by facilitating interactions between data vendor/PayPal stakeholders and ensure resources are engaged with the vendor

  • Develop and report vendor performance and manage improvements.

  • Record / monitor vendor risks and Resolve / mitigate issues

  • Facilitate Legal, Privacy, InfoSec reviews

Basic Qualifications

  • Bachelor’s Degree or equivalent within technical environment and across functional disciplines, external vendors, and senior stakeholders

  • Technical product or service management with complex program management & process design skills

  • 5+ years delivering results in corporate environments with ambiguity and rapid change Accomplishment in process design; ability to ‘lock in’ process gains with systematic, ongoing controls

  • Excellent communication style motivated by brevity and purposeful outcomes.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.