Chief of Staff, Business Ops Leader


April 14, 2021

Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: PayPal has experienced explosive growth over the past few years and as its customers have grown and expanded, so too have the complexities and interdependencies of PayPal’s product portfolio. The Product Business Operations team acts as the “connective tissue” linking all aspects of the organization together, and we are growing to support those needs. In this role, you’ll split your time between functioning as a Chief of Staff and a Business Operations Leader, supporting the Chief Product Officer’s organization. To be successful, you’ll need strong business orientation, the ability to communicate with both technical and non-technical teams, and a strong focus on collaboration with counterparts within and across teams as you support initiatives which build on PayPal’s strong foundations, deliver measurable value to the company, and help it achieve its vision. The position is highly visible in the organization and involves frequent interaction with the senior executive team as well as all other PayPal staff levels and external stakeholders, globally.
Job Description:
Responsibilities include:

Business Strategy, Planning, and Reviews

  • Leading the development of PayPal’s strategy on high visibility initiatives, and long-term strategic priorities in key ecosystem areas

  • Developing materials to facilitate cross-functional and cross-regional team discussions as well as communicate with senior management

  • Articulating and managing KPIs using metrics to drive performance and provide data in support of key decisions

  • Creating frameworks to help structure the team’s thinking, drive visibility, and facilitate alignment

  • Leading and taking ownership of financial and data analysis in support of strategic objectives

Program Management

  • Driving related strategic projects into the execution phase, partnering with teams across the organization

  • Identifying dependencies and leveraging multiple sources of information simultaneously

  • Preparing realistic estimates of resource requirements (e.g., budget, headcount) needed to accomplish team objectives

  • Balancing urgent and effective action, commitment to excellence, and taking initiative to resolve problems; holding internal stakeholders accountable where appropriate

  • Coordinating, supporting and providing guidance on initiatives to cross-functional PayPal stakeholders

  • Partnering closely with PayPal PMO, HR, and Finance teams to create a symbiotic relationship based on trust and transparency

  • Driving and managing forums for check-ins with product teams, stakeholders, executive leadership and strategic merchants

  • Scaling the organization to ensure measurability, ongoing sustainability, and rapid growth

Product Strategy

  • Creating compelling product narratives to share product strategy with senior leadership and enterprise readouts

  • Developing fact-based recommendations and strategies for in partnership with our product leaders

Role Requirements
Technical Acumen

  • 8+ years of strong consulting, operations, or strategy experience preferred

  • Industry expertise in payments and / or technology preferred

  • Experience as a Product Manager and/or roles in engineering is preferred

  • Excellent analytical and problem-solving skills with a history of hands-on, detail-oriented work

  • Ability to translate complex technical matters into terms understood by business professionals

  • Advanced skills in MS Excel, PowerPoint

Business Acumen

  • Strong communication, listening, and negotiation skills; able to convey important messages in a clear and compelling manner

  • Ability to work independently and within a team environment

  • Strong critical, creative and analytical thinking, decision making and innovative problem-solving skills

  • Ability to work under pressure, manage multiple projects with competing priorities, meet deadlines, and adapt to change; comfortable dealing with ambiguity and uncertainty

  • Effective at communicating “what is possible” and what will have the biggest impact on the business

  • Ability to articulate and manage to key OKRs and use metrics to drive performance and provide data in support of key decisions

Executing for Results

  • Capable of executing short-term (tactical) and long term (strategic) plans

  • Ability to balance business partnership with the need to exercise independence judgment and to raise issues in a timely and constructive manner

  • Ability to work well in a cross-functional, matrixed management environment

  • Experience framing, establishing and implementing org-wide change initiatives

Building Relationships and Using Influence

  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike

  • Ability to influence and achieve alignment across a range of different opinions and interests

  • Proven ability to interact well with both internal senior management and external contacts

  • Develops trust and commitment in others by articulating an appealing vision for the future, communicating high expectations, developing and mentoring direct reports, and setting an example in one’s own behavior

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.