Business Operations Manager


April 1, 2021

Chicago, IL 60654, US

Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: Overview: The PayPal Technology Platforms and Experiences (TPX) organization is looking for a collaborative and strategically oriented operations professional to join the Centralized Business Operations team that supports the TPX Leadership Team. This individual will support the Centralized Business Operations Leader and will help enable a range of multi-disciplinary transformation initiatives to help shape, implement, and manage the organization’s operating plan and strategy. The role requires a high degree of relationship management (internal and external) to the Product and Technology team. Stakeholders include executives across the enterprise, product management, engineering teams, Finance, the People team (HR) and many others. Reports to Sr. Director, TPX Business Technology Office and also supports BTO Business Operations functions and drives key strategic operations initiatives for TPX as needed. Principal Support Duties Include: Business Planning • Support and partner cross-functionally to drive end-to-end business planning and lead cross-functional planning processes • Work with various levels of leadership team to identify strategic initiatives to run, transform, and grow the business • Support the strategic planning processes that culminates in a cohesive set of priorities and execution plans for the organization Domain Alignment / Operating Discipline • Support and implement the right level of operating structures/cadences and governance models that optimizes organizational execution • Structure and execute operational and strategic initiatives by developing work plans, gathering and synthesizing relevant data, leading analysis, and developing recommendations Organizational Change Management • Inform, influence, and execute organizational strategies on behalf of leadership team; location, distribution, hierarchy, etc. • Break down organizational issues into key components and design analytical and operational approaches to identify solutions • Develop strategic frameworks and provide strong problem-solving leadership related to shaping strategic focus and operations approach for the organization • Ensure effective organizational change execution in partnership with Finance, People, Comms, and other key organizations Special Projects • Provide hands-on deep analytical support and develop actionable insights that will influence key decisions on how to manage various facets of the organization • Thoroughly synthesize external/market facts, internal business signals, and various data sets - develop perspectives and advise leadership on various topics above (Financial, Operational, Organizational, Personnel, etc.) • Run cross-functional working team meetings efficiently and effectively, with ability to connect dots and influence key decisions Ad Hoc Requests Managing team • Provide support to quickly turnaround ad-hoc requests / projects as needs arise
Job Description:
Key Competencies:
  • Superb leadership and influencing skills
  • Experience building and leading high-performing teams, either in a direct or indirect/matrixed capacity
  • Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
  • Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset
  • Sharp business judgment, ability to see "big picture" and to prioritize
  • Executive presence, strong verbal and written communication
  • Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
  • High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results

  • 8+ years experience in operations or planning, preferably in software industry
  • Training in reengineering, lean, design thinking or related methodologies preferred
  • Strong organizational and analytical skills with ability to move quickly from insight to action

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.