Oracle

Technical Support Analyst - Database Performance

Oracle

June 10, 2021

Technical Skills
Strong Oracle DBA skills, SQL / PL/SQL knowledge
Strong understanding of Oracle Database Performance Tuning methodologies including SQL Tuning -
Serial and Parallel Queries, Data Compression, Partitioning, Materialized Views in RAC and Multitenant environments.
Strong ability to understand, interpret and correlate AWR reports, TFA Logs, Exawatcher logs to troubleshoot complex performance issues, SQLT, SQLHC, EM Performance monitoring tools
Ability to build testcases to reproduce customer issues
Good understanding of the Oracle product features and options: Exadata, Clusterware, ASM, RAC, Dataguard, Golden Gate, Patching, etc.
Operating system knowledge (Unix, Linux and/or Windows)
Programming in C or Java
Preferred certifications – OCI (Oracle Cloud Infrastructure), OCP
Personal competencies
Desire to learn and continually expand knowledge in Database Options and Cloud Technologies
Customer focus
Structured Problem Recognition and Resolution
Experience of contributing to a shared knowledge base
Experience of Support level work, like resolving customer problems ,managing customer expectations, escalations and work under pressure
Excellent Communication skills – Verbal and Written
Planning and organizing
Working Collaboratively and globally
Relentless pursuit of Quality work
Team Working and Results oriented
Flexibility to work in different shifts and off days, including holidays and weekends.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Colorado Pay Range: From $36.69 to $67.98 per hour From $76,309 to $141,400 per annum Eligible for equity
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.