Oracle

Technical Analyst 3-Support

Oracle

September 14, 2021


Preferred Qualifications - External
Experience and Skills:
Looking for 5+ years experience in Oracle Database Administration.
Willingness to work in Shifts and willingness to face challenges in technical troubleshooting.
Need very good communication skills: This job role demands interaction with customers over phone and troubleshooting technical issues in web conferencing and Chat tools.
Qualifications / Education : B Tech/M Tech/MCA/BE/MSc/BSc
Technical Expertise
• Overall knowledge of database fundamentals and deep knowledge of database architecture and concepts.
• Hands-on experience in all generic database administration activities with ability to troubleshoot problems in these areas.
• Good working knowledge of SQL commands, PLSQL and system packages.
• Operating system knowledge (Unix, Linux and Windows)
�� Working knowledge on RAC, standby, Dataguard environment
Following technical skills are a plus :
• Understanding of Oracle Enterprise Manager features including Grid Control and working with EM Express, NLS - Globalization.
• Programming in C, Java, Perl and/or SQL/PL-SQL
• Working on Networking area
• Working on Golden Gate or other replication tools
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.