Production Service Systems Administrator 3


September 13, 2021

Job Description:
Oracle IT are responsible for securing Oracle endpoints and devices for today’s modern threats. We are looking for an individual to provide operational support for our Endpoint Security applications, to liaise with our Risk Management and SOC teams and to resolve application service requests.
The Individual will provide operational support for our services and provide support for issue escalations.
The individual will provide 24/7 support on a rotation shift with other team members.

  • Liaise with Oracle IT SOC and Risk Management to analyse emerging threats and design mitigation's for endpoints.

  • Decrease reaction time to Risk Management requests

  • Analyse Intel Security threat report and produce mitigation's for endpoints.

  • Providing coverage for ticket escalations.

  • QA testing of new products and updates.

Job Requirements
  • Strong experience and knowledge in Windows, macOS and Linux operating systems
  • Demonstrable knowledge of securing Windows/Linux/MacOS in the enterprise.
  • Highly technical and hands-on.
  • Experience with Endpoint Detection and Response (EDR) would be desirable

  • Experience with Cybereason EDR is desirable
  • Experience with Data Loss Prevention applications is desirable
  • Experience with McAfee Endpoint Security is desirable
  • Experience with Microsoft WSUS for Business is desirable
  • Experience with Suricata Host IDS is desirable

  • Experience with Workspace One is desirable
  • Experience with Cloud infrastructures is desirable

  • Knowledge of Microsoft SQL administration.
  • Strong knowledge of current security threats, trends, and mitigation's.
  • Experience in design and delivery of enterprise-level security programs.

  • Experience with the application of threat modelling and other risk identification techniques.

  • Excellent written and verbal communication skills.

  • Excellent leadership, teamwork, and collaboration skills.

  • Results-oriented, high energy, self-motivated.

  • Experience preferred with Microsoft Windows scripting / Powershell but not essential.

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.
Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.
BS degree in Computer Science, Information Systems, or equivalent work experience. Identifies solutions in Technical Infrastructure support and server administration in a mid-sized environment; supporting and troubleshooting distributed applications, software, and operating systems; and administering and troubleshooting issues with messaging middleware and message brokers. Knowledge of enterprise platforms. Desire to keep up with modern technology and make recommendations. Knowledge of network architecture and protocols. Experience with enterprise administrative scripting using a major scripting language and experience with software deployment. Travel may be required in accordance with business needs. Related technical experience may be substituted for degree requirements, including Infrastructure support and server administration; supporting and troubleshooting distributed applications, software, and operating systems. Advanced knowledge of network architecture and protocols. Strong experience with enterprise administrative scripting using a major scripting language. 5+ years or more of related technical experience may be substituted for degree requirements, including Infrastructure support and server administration; supporting and troubleshooting distributed applications, software, and operating systems.
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.