Oracle

Principal User Assistance Developer - Technical Writer

Oracle

June 11, 2021

Want to be part of the amazing world of Clinical drug trials?
Oracle Health Sciences develops applications that help pharmaceutical companies bring new therapies to market quickly and safely. Help us help people around the world by bringing trials to life faster, and with more safety, than ever before!
You will be responsible for designing, developing, and maintaining user assistance and training documentation for Oracle Health Sciences applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implement new embedded help delivery mechanisms that improve how technical information gets delivered to our customers. Work with development teams to implement code for new user assistance mechanisms. We want you to stretch your skills and help us reimagine our content and how we deliver it!
When you join us, you can work with our fun team on the Oracle campus in Burlington, MA or join us remotely from anywhere in the US. Our team is connected across the globe!
Preferred Qualifications
Bachelors or Masters degree in English or related field with 8 or more years of technical writing, development, or equivalent experience.
Expertise in authoring tools such as Oxygen (DITA) and FrameMaker, and content management systems such as SDL.
Ability to learn new technologies quickly.
Experience with XML and REST a plus.
Experience with Agile development and Scrum process.
Strong team player with outstanding communication, organization, and interpersonal skills.
Strong project management skills and the ability to mentor other writers as needed.
Ability to identify and empathize with a complex set of users.
Strong mentoring skills and a willingness to teach your craft to others.
We are kind, you are too!
Candidates need to present a porfolio of writing samples (full or partial PDF or HTML files) for evaluation purposes only. Oracle warrants that it will not use, copy, or display the samples for its own purposes.
Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.
Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s). Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas. Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives. Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots). Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Have co-authored and delivered presentations at industry or technology conferences on topics related to Oracle products, technologies, or user assistance. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 8+ years of user assistance development or relevant experience.If you are a Colorado resident, Please
Contact us
or Email us at oracle-salary-inquiries_us@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 107248 in the subject line of the email.
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.