Oracle

Customer Service Manager-Support

Oracle

June 11, 2021

Your Opportunity
You will be responsible for architecting and managing the delivery team expers on the Innovation intiatives around Oracle SaaS and PaaS solutions.
You will be
Working with remote and geographically distributed teams to enable building the right products, using the right building blocks and making them consumable by other products easily
Be very technically hands-on and own/drive key end to end product/services
Ensure customer success including delivering fixes/patches as needed
Help build high performance organization including referring, interviewing top talent to Oracle
Design & Development of administration of integrations and extensions using Oracle SOA Cloud, Oracle Integration Cloud (OIC) or ADF
Ability to design and implement integration components between enterprise systems
Design and provide hands-on development of cloud-based enterprise integrations, leveraging API frameworks
Work closely with internal and external partners to gather requirements and design complex business application extensions and data integration solutions
Translate business processes and requirements into technical integration / extension requirements and designs
Participate proactively in Organization initiatives
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for delivery of departmental results through successful direction and management of team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines.
Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.
Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Bachelors degree as well as at least 3 years Client Relations experience or appropriate related experience at Oracle. In addition, a proven track record of excellent problem solving and research skills, and excellent communication skills, while projecting a positive, professional image. Because of the nature of this position, you should have excellent communication skills, as well as the ability to provide leadership and direction to a professional team. As a Manager, you will demonstrate good judgment in the balancing of customer, employee, and company objectives.If you are a Colorado resident, Please
Contact us
or Email us at oracle-salary-inquiries_us@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 105803 in the subject line of the email.
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.