Oracle

Client Success Specialist IV

Oracle

June 11, 2021

Preferred Qualifications
Position Title:
Cloud Operations Engineer
Minimum requirement: US Citizen with at least an active TS clearance that is SCI eligible
About the role:
The Oracle National Security Group is seeking cloud operators that have a passion for customer service and experience as a systems administrator that has knowledge of cloud concepts and system integration that can support a number of exciting internal Oracle and customer facing engagements. This role is ideal for someone who is tired of working on the same project or with the exact same technology for months or years without the possibility of future growth. Those who excel in this role are motivated self-starters who love to solve challenging problems and feel comfortable working directly with customers, as well as, on innovative internal development efforts. This role is an integral part of an elite team with diverse skill sets that designs and delivers unique solutions that integrate a wide variety of Oracle commercial hardware, software, and cloud into secure, mission critical solutions for our government customers.
About Our Team:
Oracle’s National Security Group (NSG) is a business unit dedicated to providing technologies to the Intelligence Community (IC), Department of Defense (DoD) and to Military Intelligence. Oracle leads the world in transforming data into actionable information and insights and Oracle NSG’s Cloud Operations tailors Oracle commercial products to meet the most demanding requirements of the United States Government’s sensitive missions. The government relies on Oracle and we rely on our cadre of talented, innovative technologists, developers and engineers to make it all possible. Our group fosters creative, entrepreneurial ideas and strives to implement them to achieve mission impact. We are dedicated to cultivating a passionate workforce comprised of professionals who aspire to grow personally and professionally.
Why Oracle:
Oracle offers some of the most competitive compensation in the market including:
Comprehensive benefits to pick and choose from so you get the benefits that are right for you, and Oracle’s pays the large majority for these benefits
401K matching
Employee stock purchase plans
Unlimited vacation time
Educational reimbursement
Employee Assistance Programs (EAP)
Corporate discount programs on a wide variety of products and service such as personal travel, car buying services and discounts, etc.
On-site fitness facilities with access to personal trainers
And many more…
Preferred Qualifications:
Experience as a government civilian, through the military (reserve or veteran), or as a contractor in the Defense, Military Intelligence Or Intelligence Community
Functional expertise and hands on experience as a software engineer, customer support or security engineer with knowledge for applying these skills to cloud, data and analytics, cyber security
Experience with Oracle technologies including the applicability and usage of these technologies by customers
Passion for technology, the curiosity and willingness to learn new skills, work with new tools and discover new and innovative approaches to solving complex technical challenges
Understanding of security principals related to networking, data security, and cloud security
The ability to articulate technical concepts to non-technical audiences and, vice versa, translate functional needs to technical solutions
Our environment not only encourages you to learn new, emerging technologies to expand your skill set; it also provides you with opportunity to share your knowledge with our team of elite professionals. Skill or experience in any of the following technologies is highly desired
:
System Administration (Linux/Solaris)
Demonstrated examples related to process improvement and resolving customer issues
Linux or Solaris experience
Networking (Understanding DNS, Firewalls, TCP/IP….)
Cloud Infrastructure
WebLogic, Java Cloud Service
Experience with any of the following is an added bonus:
Shell scripting (e.g. bash)
Perl
Ansible, Chef, or Puppet
Oracle Database Vault
Oracle Label Security
PL/SQL
8570.01M Certification Experience with Risk Management Framework/ICD 503 accreditation process & documentation
Required Qualifications:
U.S. Citizenship with an active TS/SCI
2 years or more of technical experience relevant to this position
Undergraduate degree or equivalent experience preferred
Product or technical expertise relevant to practice focus
Ability to communicate effectively and build rapport with team members and clients
Ability to travel as needed
Detailed Description and Job Requirements
An experienced operations professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements.
At least 2 years of experience relevant to this position including 1 year support experience preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Job Type
: Regular Employee Hire
Organization
: Oracle NSG
Hiring Manager
:
Location
: US-VA,Virginia-Reston
Shift
: Multiple shifts available
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.