Netflix

Investigations & Response Specialist

Netflix

September 15, 2021

    Alphaville, Brazil
    Customer Service
Netflix is the world's leading streaming entertainment service with 209 million paid memberships reaching millions of households around the world. As a company, we challenge industry norms by pushing one another to think creatively about complex questions. As Netflix continues to grow, we are looking for a talented team member to join the Customer Service team as a Data and Privacy Response Specialist on the Investigations & Response Team.
CS Investigations & Response team handles high-sensitivity escalations in order to preserve & protect Netflix’s business and our members’ experience. Doing so in close partnership with Legal and Public Policy and other cross functional teams.
As an Investigations & Response Specialist , you will Responsibilities
  • Triage, investigate, and respond to privacy related matters
  • Work and communicate cross-functionally with different teams to evaluate and investigate issues.
  • Analyze and accurately respond to a variety of time-sensitive requests from law enforcement authorities in accordance with applicable laws and our terms of service, while upholding Netflix’s strong commitment to member privacy
  • Respond to written inquiries from consumers, agencies or other online portals regarding Netflix’s practices
  • Work cross-functionally with different teams to evaluate and investigate issues
  • Liaison with key stakeholders on corporate policies and/or issues
Qualifications
  • Strong analytical skills, with the ability to review data and identify trends
  • Excellent written and verbal communication skills
  • Superior organizational skills, extraordinary attention to detail, and a mindset that processes can always be improved
  • Self-starter and fast learner who can work independently while using impeccable judgment
  • 3+ Working knowledge of data protection, information security and regulatory compliance is a plus
  • Receptive to and able to appropriately incorporate feedback
  • Ability to adapt to business needs and thrives in a fast-paced environment with shifting priorities
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