Microsoft

Senior Product Marketing Manager

Microsoft

September 15, 2021

Are you customer obsessed? Are you passionate about the long term growth and success of customers transforming themselves with Microsoft technology? Join the team that is significantly changing customer engagement and enablement across the Business Applications product portfolio.
Customer preference is typically hard won, as cloud adoption continues to increase, there is an opportunity to reinvent how Microsoft engages, nurtures and assists customers deploying projects with Dynamics 365 and Power Platform – whether customers are just getting started, scaling existing deployments or any combination in between.
We are looking for an individual with a unique blend of business, technical and marketing expertise to lead customer enablement for the Business Applications Customer Experience product marketing team. This role will require strong collaboration across engineering, integrated marketing, field sales and other teams to define and implement a comprehensive program aimed at customer retention, satisfaction and long-term growth targeting strategic phases of the customer journey (beyond acquisition and deployment). Specifically, this person will lead our approach to investment areas including digital experiences, high-reach engagements and others that deliver the right content and resources at the right time to help ensure our customers succeed.
If you thrive in a fast-paced environment and have a blend of business, technical and marketing experience, we’d love to hear from you. Responsibilities
  • Collaborate on cross-portfolio customer journey framework definition across all levels of product adoption and various states of maturity
  • Define an “always-on,” programmatic approach to customer engagement and enablement that supports retention, satisfaction and long-term growth
  • Partner with integrated marketing, engineering and other stakeholders to define and create digital experiences, high-reach customer engagements, nurture content, GTM programs and other resource investments that help ensure customer success
  • Collaborate on content definition and development across a range of technical topics and diverse audience segments, that drive account retention and growth
  • Set KPIs and other success metrics to define the impact of enablement activities, as well as the infrastructure for reoccurring tracking and reporting
Qualifications
  • We are looking for a highly motivated, results-driven marketer and leader, who has strong aptitude and proven track record in taking new and innovative products and technologies to market
  • Demonstrated experience in technology related roles in areas directly relevant to the responsibilities described above. Ability to think strategically about technology and its business implications
  • Top-tier problem-solving skills with the ability to achieve results despite ambiguity. Ability to drive cross-team collaboration with diverse group in a cross functional organization
  • This position requires excellent oral and written communications abilities, great storytelling and content production capabilities, and strong interpersonal skills including the ability to interact with technical and business leaders
  • 5-7 years of product management, product marketing, and/or consulting experience or related technology experience, including experience in cloud / SaaS environments is preferred; Bachelor’s Degree required, and MBA is a plus

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.