Microsoft

Senior Design Researcher

Microsoft

July 21, 2021

In Experience Collective, we believe in the power of a federated community to create and deliver holistic customer experiences and drive business impact at scale. A community that is made up of diverse styles, voices and views reflecting the diversity of our customers, and giving us the empathy to serve their needs. Nurturing and continuously evolving this culture are our shared responsibility because we create better products together. We believe designing in the open empowers us all to move fast and build experiences without seams.
We share, we jam, we collaborate. We re-use rather than reinvent. We contribute to each other’s work to make it better. We work in small, cross-app, interdisciplinary teams to ensure we build experiences that are inclusive, efcient and delightful. We make to think, we prototype and test. We work from small to large screens. We build both category-leading apps, and seamlessly connected experiences across them.
We tell compelling emotional stories to open space for innovation, win new customers and take our existing customers along. We push boundaries constantly because we believe in the magic of bold ideas. And because it’s our responsibility to strive to be best-in-class. We owe it to our company, and our customers.
Within Experience Collective, we are the Microsoft Mobile Experiences UX team. Now more than ever, people need to feel empowered to bring their best selves to work, life and everything in between. We are passionate about building compelling, easy-to-use, intelligent experiences that meet the user wherever they are in life.
As a Design Researcher, you will partner closely with designers, researchers, data scientists, product teams to identify broader mobile trends in the competitive landscape, identify user types and core gaps in their user experiences, and opportunities where technology can help bridge those gaps. You will have the opportunity to drive research strategy and employ a wide range of methods, including but not limited to benchmarking, contextual inquiry & ethnography, segmentation, surveys, and online prototype testing. Responsibilities
  • Deeply collaborate with designers, researchers, data scientists, product teams to deliver research insights and influence product design.
  • Identify and prioritize research questions to help define the research strategy for mobile experiences.
  • Execute research and play a key role in influencing design decisions through the product lifecycle.
  • Activate research through cross-team/cross-discipline collaboration.
  • Perform quick, yet thorough data analysis to create insightful and actionable results.
  • Communicate results and opportunities in clear, concise, and compelling ways to all levels of the product and UX teams.
Qualifications
  • A minimum of MA/MS in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction or a related field, OR significant industry experience.
  • 7+ years of industry experience conducting user research and driving tangible outcomes with product teams and a proven track record of success.
  • Preferred, 3+ years of experience researching mobile experiences.
  • Proven experience designing and conducting a range of formative and iterative research methods applicable to all product stages from conception to release.
  • Thorough knowledge and experience across a range of UX research approaches and methodologies. Demonstrated ability to articulate the implications of research finding in clear and compelling ways; translate research findings into actionable recommendations; ability to translate data into insights.
  • Track record of collaborating across disciplines (design, engineering) to drive change into products; must be able to work independently as well as part of a cohesive team.
  • Proven ability to work within tight timelines and with excellent project management skills

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.