June 11, 2021

Microsoft Digital is responsible for building, managing and securing the products, processes, and services that our company runs on. Microsoft Digital helps all Microsoft employees get their jobs done, by strategically managing and maintaining horizontal platforms such as SAP, Adobe, and our business applications, productivity, and collaboration experiences like Teams and Sharepoint. As a steward of the world’s data, a critical tenant of Microsoft Digital is making sure our data and our customer’s data is secure. Microsoft Digital is responsible for company-wide information security and compliance, with a strategic focus on information protection, assessment, awareness, governance, and enterprise business continuity. As the first customer of our own products and services, Microsoft Digital’s charter is to influence and work with engineering teams across the company to build and grow the cloud products and services we deploy to enterprise customers at scale across the globe. We are looking for an program manager to help us build the future of customer support tooling at Microsoft. Microsoft is the most complex customer support ecosystem on the planet, built to support a wide variety of customers and partners – from multinational corporations to small businesses to consumers, Microsoft represents a true global business. Ensuring that this business has effective technology to function and run smoothly is the goal of the Microsoft Digital Support Experience Group. We build and manage the reference implementation of Dynamics 365 Customer Service, Dynamics 365 OmniChannel communication, and Dynamics 365 Unified Routing to power Microsoft, and we are looking for exceptional PM talent who can envision and build the future of support experiences at Microsoft. Responsibilities
As a program manager in the Support experience group, you will be accountable for working directly with the teams that support Microsoft’s external customers, understanding their day-to-day working challenges, and applying technology to solve those challenges. You will work deeply on product feature work inside of Dynamics Customer Service to help build features which will not only make our support teams more effective but also make our products better. Qualifications
Basic Qualifications:
  • 1+ years of technical Program Management experience.
  • BA/BS in Engineering, Computer Science or related technical experience.
Preferred Qualifications:
  • Excellent oral and written communication skills.
  • Hard-working, self-critical, and a great collaborator.
  • Thrive in a fast-paced work environment and you want to make the biggest impact possible for the company.
  • Outstanding, multi-year performance history as a Program Manager
  • Proven ability to align a team behind a customer-focused vision and deliver against plan.
  • Ability to communicate effectively with both technical and non-technical individuals.
  • Knowledge of Dynamics 365 or any business application such as Salesforce, SAP or Oracle.
  • Knowledge of business processes in Customer Service and Support for Microsoft or other large businesses

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.