Principal Program Manager


June 11, 2021

PowerBI is quite possibly the most exciting Microsoft service today. We have one of the fastest growing user bases, we are at the top of all the Cloud BI offerings in the industry with a big and passionate community around us.
The Power BI Service Platform Supportability team is looking for a Principal PM to drive the strategy for Supportabilty across all of Power BI. Focused on driving a best in class support and supportability experience, the Power BI Service Platform Supportability team leverages operational excellence, data driven decision making and the creation, implementation and delivery of features to achieve that end. A small and growing team with incredible room for impact makes this an ideal role for ambitious, motivated candidates with customer passion.
This is a Principal level position with high executive visibility and opportunity for advancement.
If you are looking to join a fast growing team with a lot of opportunity for impact this is the role. Responsibilities
As Principal PM on the Service Platform Supportability team, you will evolve and drive a strategy to position Power BI’s support as an industry differentiator, contributing to the explosive growth of Power BI. Partnering with Engineers, PMs and Customer Support Services, the Principal PM will champion and drive proactive customer centric features, focusing on deflection, diagnostics and prevention. Leveraging operational excellence and emphasizing continuous improvement, you will identify and execute cross team and cross division initiatives with the goal of eliminating, preventing and aiding in the resolution of customer issues.
As part of an agile team the Principal Program Manager will write well defined specs and drive them to completion. You will own and drive the supportability backlog, standup and backlog review sessions. If you are looking for an opportunity to leverage your strong operational, PM and customer passion in an KPI driven role, come join this fast paced, growing team. Qualifications
Required Qualifications:
  • 10+ years experience shipping cloud based software
  • 5+ years experience in an operational role
  • 3+ years Program Management experience
  • 2+ years experience leading teams to success, creating best in class outcomes

Preferred Qualifications
  • Bachelor’s Degree in Computer Science or related
  • Demonstrated ability to create clarity translating complex ideas or solutions into actionable work items
  • Experience with Azure/AWS or other cloud computing platforms is a plus
  • Power BI and/or Analytics experience
  • Familiarity with agile software development
  • Action oriented with a passion for operational excellence
  • Advanced communication with the ability to create collaborative relationships, be persistent, patient and listen
  • Passion for the customer experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
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