Principal Lead PM - Product Management


September 14, 2021

Microsoft Digital Engineering builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster and more securely every day. Microsoft Digital Engineering employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.
We have exciting opportunities for you to innovate, influence, transform, inspire and grow within our organization and we encourage you to apply to learn more!
We are looking for a Principal Program Manager to drive strategy, design and execution for key commerce-enabled websites, to empower marketers to create world-class experiences for Microsoft customers. As a member of the Customer Experiences Core Marketing Engineering team, you will coordinate across multiple business unites to drive innovation and transformation across the MarTech ecosystem at Microsoft. You will have an opportunity to directly drive impact in these areas and work across the full scope of business and product organizations across Microsoft.
Our PM teams have expansive charters and are mapped to mission-based teams focused on deep thought leadership and amazing execution. The Marketing Automation mission is to reinvent and modernize our end-to-end marketing platform to enable marketers to create best-in-world omni-channel customer journeys and experiences that are holistically orchestrated and influence customers to select, grow with, and love Microsoft. Responsibilities
As a leader in the Microsoft Digital Customer Experiences Core Marketing Engineering organization, you’ll be expected to collaborate and drive efforts across multiple engineering managers and organizations; success will be through leading large v-teams to develop breakthrough ideas from start to finish with measurable and positive impact. As part of the Core Marketing Engineering Content and Sites team, your team will build a platform for managing marketing content and sites to empower Marketers at Microsoft to achieve more.
In addition, as a Principal PM Lead, you’ll need to have both excellent management and people skills paired with technical depth and passion.
Program Manager Responsibilities:

Seeking Program Managers with ability to demonstrate proficiency in the following areas:
  • Demonstrates Customer Obsession:
    • Clearly articulates who the customer is, goals of the customer, and impact to the customer.
    • Defines a clear value proposition for product features.
    • Maintains a breadth of subject matter expertise in customer domain(s).
    • Passionate about building great products to meet customer needs and wants.
  • Creates Product Vision:
    • Sets and champions product's vision & strategy.
    • Breaks down and de-risks product problems.
    • Leads team in proactively identifying next set of goals and roadmap.
    • Demonstrates agility when faced with ambiguity & change.
    • Drives requirements in partnership with the business to drive clarity in feature development and delivery
  • Makes Data Driven Decisions:
    • Leverages data to drive customer and business impact analysis.
    • Turns data into insights that guide product plans.
    • Defines metrics that matter to the business and drive work to support metrics via efficiency, experience, and cost savings.
    • Defines experiments to validate or invalidate the
  • Delivers the Right Outcomes:
    • Collaborates with team to consistently achieve customer outcomes.
    • Defines clear scenarios, features, success criteria and metrics for product.
    • Prioritizes team work based on customer and business impact.
    • Drives decision making within the team, balancing speed & quality.
    • Completes data analysis post release to ensure expected business impact is achieved.
  • Tells the Story
    • Writes and presents clearly, simply, confidently.
    • Delivers persuasive presentations and draws connection between product features and product vision.
    • Adjusts content to cater to different audiences.
Core Activities for this role:
  • Play integral role in driving implementation of Adobe Experience Manager (AEM) by gaining alignment on approach for migrating marketing sites and marketing content.
  • Drive future strategy to support continued innovation and transformation in Microsoft’s marketing ecosystem.
  • Collaborate with marketing business stakeholders to ensure alignment for lighting up Website Experiences in Adobe Experience Manager (AEM), Adobe Target, Adobe Audience Manager, Adobe Analytics and other marketing technology.
  • Execute on driving key initiatives for Website Experiences by collaborating with PMs, engineers, MCB business groups, and business stakeholders.
  • Conduct a detailed assessment of existing processes and generate proposal for workflow and process improvement.
  • Manage critical project risks, issues, dependencies, and scope change. Report out on status of initiatives to broader audiences. Track progress toward milestones.
  • Develop and maintain relevant metrics that align with business priorities.
  • Keep abreast on digital marketing trends, marketing technology, and best practices in the industry.
Required (Must Have):
  • 8+ years of industry experience in Program Management or related disciplines.
  • Experience leading large sized teams and technology engagements with ability to meet objectives through influence, facilitation, and consensus building.
  • Experience with Adobe Experience Manager (AEM) or equivalent technology.
  • Proven track record of going technically deep and quickly ramping up on new technologies.
  • Ability to work independently in highly ambiguous, fast-paced environments.
  • Stellar cross-group communication skills and the ability to tailor your message to different audiences.
  • Demonstrated ability to use data + critical/analytical thinking to influence & drive decisions.
  • Experience creating requirements in the form of personas, scenarios and features.

Preferred (Ideal to Have):
  • 3+ years working with content management systems, digital marketing, integration of commerce services, website management, and website migration.
  • Solid understanding of engineering fundamentals and common engineering processes: CI/CD and livesite management for platforms and microservices.
  • Experience with Adobe Experience Manager (AEM) or equivalent technology.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.