Microsoft

Executive Business Administrator - Global Customer Success

Microsoft

July 21, 2021

Our teamcharter You'llbe joining the Global Account Management Delivery team in the Customer Success Core team at Microsoft. At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Customer Success contributes to the overall mission by bringing a holistic, human-centered approach to serving our customers. In a world that is now remote-first, cloud-powered, multi-device, and cross-platform, our customersneed us to help them design and implement a seamless experience to help people stay focused and creative on all their devices whetherthey'reworking at home, school, or anywhere in between, and our Global team helps them realize the value from the technology investments.
Our team
culture We'vebuilt a community that is centered on people where we all lean and grow together. We are a team committed to excellence in our work and comprised of diverse styles, voices, and views so we can best serve and reflect the diversity of our global customers and their needs. Nurturing and continuously evolving this culture is our shared responsibility because we create better products together.
We collaborate rather than compete. We re-use rather than reinvent. We test rather than guess. We push boundaries constantly because we believe in the magic of bold ideas and because it is our responsibility to strive to be best-in-class.
The Role
We are looking for an experienced and highly motivated Executive Business Administrator (EA) to partner with and support our General Manager to lead our global +800 customer success mangers that deliver to customers every day.We are looking for a passionate, motivated team player with a can-do attitude.The candidate will interact with very senior leaders across the organization and must have superior attention to detail, the ability to meet tight deadlines, great organizational skills, and the ability to juggle multiple requests with little to no guidance.
A high level of discretion in handling confidential information, and professionalism in dealing withleaders of all levelsinside and outside the company is a must. The candidate needs to be comfortable with working “out in front” of the team as well as behind the scenes. You will also develop a deep knowledge of the broad business group and act as a cross-group information resource.
The opportunity to learn fast and grow in this role are essential to the true spirit of our team. Responsibilities
  • Manageday to dayoperations forthe Global Account Management and Delivery (GAMD)leaderthat includes teams spread geographically across the globe
  • Proactively manage General Manager’s complex calendar with outmost attention to accuracy and timelines
  • Reconcile and process expense reports in a timely manner
  • Identify, recommend, and implement solutions to departmental operations and process issues
  • Manage team aliases ensuring all aliases for the organization are up-to date and hierarchy is aligned
  • Update, maintain and provide accurate organizational charts and track headcount for the organization
  • Assist with management of Rhythm of the Businessprocesses; preparing and or coordinating internal and external engagements and communications asrequired
  • Proactively plan and manage logistics for team meetings and in-person events such as All Hands, staff meetings, morale events and team offsites
  • Proactively lead Global office space management for GAMD.
  • Arrange domestic and international travel, ensuring smooth execution of travelschedules
  • Procure goods and services as required and keep track of expenses andinvoices
  • Ensure compliance with administrative operations policies and procedures
  • Complete special projects and manage vendors as needed
  • Exercise sound judgment, tact, diplomacy, integrity and professionalism in all transactions to include communicating and working with confidential and sensitive information
  • Support and provide guidance to team regarding corporate policies, space planning, and procurement.
  • Event planning to include venue selection, calendar invites, catering selections, etc.
  • Onboarding / offboarding of employees
Qualifications
  • 5+years ofexperience supporting senior leaders in a fast-paced environment or equivalent work experience
  • Proficiency in Microsoft Office Suite
  • Excellent written and verbal communication skills
  • Ability to self-direct and work independently, deal with ambiguity and act with appropriate urgencyand flexibility with a positive attitude andprofessionalism
  • Ability to adapt to daily challenges and rapidchanges
  • High level of effective interpersonal skills, excellent customer service approach and ability to maintain effective working relationshipsand accommodate diverse workingstyles
  • Must maintain confidentiality of highly sensitive material and information with discretion andprofessionalism

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.