Biz Apps Technology Specialist - US EDU


July 21, 2021

Microsoft Education is looking for a motivated team member who is passionate about helping our Education customers transform their business processes. This Technical Specialist role will work alongside our sales specialists to uncover key business outcomes of our largest higher ed, K -12 and Academic Medical center customers. The TSP role will provide the opportunity to build strong trusted relationships with the technical IT and non- IT decision makers through product explanations, demonstrations and pre- sales solutions across Microsoft Dynamics 365 and Power Platform capabilities.
Some of the key roles and responsibilities include:


Assist Biz Apps Sales Executive in delivering compelling RFP/RFI response, in envisioning solution using ISV solutions, by assembling and collaborating with a technical pursuit team that includes partner and ISV technical resources


Secure a customer agreement to a Solution Design built with alignment to customer agreed digital transformation journey by partnering with the technical pursuit team ensuring alignment to envisioned solution and business value


Receive a standing ovation by delivering a compelling solution demonstration that is aligned to the designed solution and business value


Assist Biz Apps Sales Executive if required in reviewing licensing proposal. Partner with CSU team and partner to ensure a customer agreed deployment plan with KPIs.
Scale Customer Engagements
  • Anticipates customer needs and issues through data gathering.
  • Uses knowledge of customer context and solution or portfolio expertise to build credibility with customers.
  • Ensures technical wins for core technologies by independently driving technical discussions with customers. Improves customer interactions through feedback and observation.
  • Engages other resources, leveraging basic resource knowledge, for key areas of technology as needed to overcome technical blockers on assigned technology set.

Scale Through Partners
  • Engages in partner sell-with scenarios by collaborating with partners to carry out technical engagement activities and acting as a source of trusted partner knowledge.
  • Supports partner technical capacity by identifying resources to scale and aligning with Microsoft training offerings.

Build Strategy
  • Shares competitive insights from customer sessions with colleagues and escalates competitive situations to influence compete strategies.
  • Provides strategic, technical input based on Microsoft capability at the account level to contribute to strategy development.
  • Tailors Microsoft messaging to audience and captures and shares customer feedback using knowledge of specific Microsoft solutions and their context in a competitive landscape.

Solution Design and Proof
  • Demonstrates and oversees demonstrations (e.g., architectural design sessions, proof of concept [POC] sessions) of solutions based on specific Microsoft products through initial engagements. Leverages partner/customer teams as needed to prove product capabilities and integration into customer environment.
  • Presents and applies reference architectures to partners or customers for their technology sets.
  • Expands awareness of and begins practicing digital transformation sales methodologies (e.g., challenger sales).

  • Consumes and leverages readiness materials to expand domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.
  • Demonstrates new and updated products to increase internal virtual teams' product understanding.
  • Participates as a member in the Microsoft tech community, attends community calls, sessions, hackathons, etc., and acts as a resource for their technology area.

  • Embody our culture and values


Required/Minimum Qualifications
  • 6+ years of technical pre-sales or technical consulting experience
    • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience
    • OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years of technical pre-sales or technical consulting experience
    • OR equivalent experience.

Additional or Preferred Qualifications
  • 7+ years of technical pre-sales or technical consulting, or related experience
    • OR equivalent experience.
  • 4+ year(s) experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
  • Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.