Lyft

Senior Operations Manager

Lyft

June 10, 2021

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Lyft is looking for a hands-on manager who wants to revolutionize transportation. The Senior Operations Manager will own operations strategy, planning, analytics, and execution for Lyft Bikes & Scooters in New York City as part of the Citi Bike team. You're someone who can dive into the details (build an overall financial, revenue opportunity sizing, operations model to improve service quality, etc.) but can also manage other teams and resources to do the same to execute on a vision and hit performance targets through performance management, process improvements / operational excellence initiatives, etc.
As a Senior Operations Manager, you will report to the General Manager for New York City and New Jersey, and work together to shape the vision and execution for the Lyft Bikes & Scooters ongoing operations, as well as a contribute to success and learnings in additional markets, through the contribution to playbooks, organization capabilities, and advising with on-the-ground execution.
If you share our vision for transportation that empowers local communities, reduces our environmental footprint and brings people together, we'd love to meet you!
Responsibilities:
Achieve growth goals through both analytical understanding of targets and performance - members, rides, frequency of ridership, service levels, etc. - and ability to implement across the organization and with vendors (marketing, service delivery, etc.)
Help identify and drive P&L priorities around both top-line growth and cost efficiencies and reductions
Create playbooks, metrics and contingency plans to govern day-to-day operations
Synthesize market feedback and recommendations for other business, product, and engineering teams
Liaise with our public relations and government relations teams to address market-specific issues
Liaise with government partners on ongoing operations topics and issues
Build, maintain and monitor reports, dashboards, and metrics to evaluate performance
Experience:
8+ years of experience, in roles with a strategy and operations focus
MBA or equivalent problem-solving background in analytics, strategy consulting, etc. preferred
Entrepreneurial mindset with a get-it-done attitude
Experience building from scratch, working cross-functionally, and managing people and processes
Experience managing projects across cross-functional team (e.g., strategy, operations, product / engineering, marketing, data science, etc.)
Quantitative by nature and obsessed with process improvement
Role is based in New York City with limited travel to other markets, when required
Benefits:
Great medical, dental, and vision insurance options
Mental health benefits
In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
401(k) plan to help save for your future
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Pre-tax commuter benefits
Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.