Sales Operations Manager


March 25, 2021

San Francisco, CA, US

Our Business Development Retail group is rapidly growing and as such we are seeking an experienced Senior Manager to lead our Learning & Development Program. This is a key high-impact role that will be responsible for owning and executing the skill development for a distributed team across the United States & Canada. This role is part of a broader Business Development Enablement group.
The successful candidate will work with executives, team managers and team members to create and deploy a framework that supports but is not limited to,
  • Onboarding: creating content and delivery mechanisms for new hires
  • Skill assessment: developing a means for identifying strengths and development opportunities
  • Skill development: creating, curating and deploying content and programs to support on-the-job skill development for multiple levels of the organization
  • Building and measuring progress: establishing clear organizational goals, action plans, and means to measure and track progress for individuals and teams alike

  • Collaborating with directors/managers sales, and account managers to identify learning gaps and design holistic and comprehensive training solutions
  • Leading and facilitating group training sessions and/or onboarding sessions
  • Maintaining a calendar of training programs by partnering with internal BD functions ( Insights, Operations, Systems and Programs) as well as other departments such as Product, Marketing and Legal
  • Consulting with BD Enablement group to source and deliver Sales and Account Management-facing content such as handbooks, playbooks, wikis, process overviews, ROE (rules of engagement) type docs, etc
  • Developing and executing programming for a mentorship program

  • 5-7+ years experience building L&D programs from ground-up, ideally in a high-growth environment such as e-commerce or technology
  • Excellent written communication skills - able to create concise and comprehensive material
  • Confident and highly-capable verbal communicator - experience conducting live group training sessions using a variety of tools and systems in virtual settings
  • Strong project management and relationship building skills - able to work with a broad range of internal stakeholders spanning different departments
  • Prior front-line sales or account management experience is a plus but not required