Instacart

Engineering Manager, Shopper Activation

Instacart

March 15, 2021

San Francisco, CA, US


OVERVIEW
The mission of the Shopper Activation team is to acquire, onboard, and retain new shoppers onto our platform. In this position, you'll partner closely with senior leaders across a multitude of disciplines to drive our shopper acquisition strategy and roadmap. With over a million shoppers hired, the Shopper Activation team plays a key role in supporting the accelerated growth of our business.
As an Engineering Manager, you'll lead the team to build out delightful product experiences on Mobile and Backend to help people take their first steps to becoming an Instacart shopper. The team is directly responsible for the entire new shopper journey including:
  • Optimizing the shopper on-boarding funnel by managing different growth levers to balance cost and efficiency
  • Building and growing new strategic partnerships with different vendors
  • Creating early lifecycle experiences and incentives to improve early shopper retention
  • Navigating complex labor and policy challenges for shoppers
  • Designing platform application systems to enable shopper trainings, certifications, and communication services

ABOUT THE JOB
  • You will manage a full-stack engineering team and manage the development of features and infrastructure
  • You will help prioritize work for your team, making difficult tradeoffs on design based on business constraints, ensuring on-time deliverables and high-quality software
  • You will provide hands-on technical management, guidance, and support including system/design/code review, and ultimately be responsible for the health of the systems your team builds
  • You will participate in interviewing, hiring decisions, on-boarding, and mentoring of new engineers with the goal of quickly making them productive members of your team
  • You will develop a team culture of ownership that reinforces the core values of Instacart!

ABOUT YOU
  • Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering or equivalent work experience
  • 4+ years of experience managing a team of software engineers
  • The ability to balance business needs, a sense of urgency, and shipping high quality and pragmatic solutions
  • Knowledge of industry best practices for building large scale and highly reliable consumer applications
  • Strong analytical skills and a sense of ownership
  • Good understanding of what architectural or tooling improvements are needed on different platforms (BE, iOS, Android)