Instacart

Creative Director, CRM

Instacart

January 16, 2021

California, US

OVERVIEW
Every year, people across the world spend nearly one trillion dollars on groceries. It's an industry that's been around for centuries. Food itself, however, has been a constant in people's lives since the beginning of time. Yes, sustenance is essential, but it's also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It can be a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it's a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.
The Creative Team is dedicated to making Instacart one of the world's most beloved and recognizable brands. Through outstanding design across brand, marketing, and storytelling, our goal is to evolve the world's perception of our relationship to food and grocery shopping—and make sure that shines through every Instacart experience.
ABOUT THE JOB
Customer Relationship Management is a core part of Instacart's growth, activation, engagement, and conversion. As the Creative Director focused on CRM, you'll report into the Executive Creative Director, and be a direct partner working closely with our CRM Director and CRM Program Managers. You'll lead the creative concept, design development, and strategic design execution of our digital communications. Your role is crucial in understanding strategic business goals, while having a strong eye for design.
As a creative leader, you inspire and empower teams to do their best work. You're driven to create visually compelling work, grounded in strategy, and focused on the long-term goal. You can listen with empathy, explain the "whys" behind decisions, challenge the status quo, and represent your viewpoints with conviction.
You'll be joining a growing team that supports Instacart's growing brand and creative expression, and help to build creative processes and partnerships to elevate team performance. You'll lead a team of designers and writers to ensure our digital communications are exceptionally designed, on-brand, and on-strategy—and rolling up your sleeves to work out the details. This is an amazing opportunity for a hands-on, creative leader excited to build and grow the creative direction of a rapidly growing team!
RESPONSIBILITIES
  • Develop a design strategy for CRM focused digital marketing and communications
  • Drive excellence in quality—pushing creative concepts and providing design inspiration to teams to express the Instacart brand
  • Partner closely with the CRM Team to understand strategy, business goals, timelines, planning, while being the voice for creative for strategic decisions
  • Manage and bring inspiration to a of designers and writers for CRM focused projects
  • Translate CRM briefs into creative direction, ensuring final creative delivers on the needs of the business
  • Participate in and help facilitate Creative and CRM design brainstorming, ideation sessions, and concepting
  • Collaborate with cross-functional partners through the implementation phase to realize design vision
QUALIFICATIONS
  • 7+ years experience in leading creative direction in-house or at creative agency
  • 7+ years of experience in managing brand, marketing design, and/or creative projects.
  • 7+ years of experience managing a team of designers and writers
  • Proven ability to understand and discuss business & brand strategy, related to creative design
  • Demonstrates the ability to work confidently and build trusted partnerships with Marketing, Creative, Business Development
  • A strong visual portfolio that demonstrates experience of CRM digital marketing
  • Experience working with CRM campaigns, life-cycle, digital communications across all CRM marketing channels
  • Excellent communication, presentation, and organizational skills
  • Excellent in process improvement and identifying opportunities to create sustainable and scalable solutions across a diverse range of creative projects and CRM platforms