Watson Health QA Manager - Charleston, WV and/or Remote with Travel

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Your Role and Responsibilities
IBM Watson Health is currently looking for an experienced Quality Assurance Manager to join the Government Health and Human Services team.
Location: Charleston, WV or Remote with Travel
The primary role and responsibility of a Quality Assurance Manager is to work with the customers, Project Managers, functional/matrix managers, and staff to ensure that project quality is monitored according to defined Quality Objectives, consistent with IBM Watson Health Quality Management guidelines, processes, and client expectations. The candidate will be responsible for developing and maintaining vigorous ongoing Quality Control (QC) functions for complex information and analytics systems implementation and operations in support of Government health and human service programs. The Quality Assurance Manager also plays a key role in supporting Project Managers in Quality and Process Improvement activities.
The candidate is required to demonstrate a thorough understanding of the nature of the business problems in a Healthcare Information Technology industry, and the products and solutions that provide value in solving those problems. The candidate must be knowledgeable in the trends and directions of the industry, the marketplace.
Essential Responsibilities
  • Create and maintain a detailed quality plan including Quality Metrics, Quality Management Activities
  • Drive quality-related results and process improvements to meet the Quality Objective of large Healthcare information System solutions
  • Consults with Project Manager to ensure a quality strategy aligns with quality objectives for all the project deliverables
  • Continuously monitor Quality Metrics working closely with BA leads, development and testing leads throughout the SDLC lifecycle
  • Performs oversight for all quality assurance functions including deliverable review, accuracy of reports, solution documentation, and the review of test results
  • Develops, executes, and maintains the Quality Management Plan
  • Establishes and executes quality monitoring and review processes
  • Establishes and executes QC processes to observe and correct variances or abnormalities and ensure consistency in performance
  • Establishes and executes QC processes to verify work process modifications, training, communication, and implementation
  • Establishes and executes QC processes to verify data entry, system inputs and outputs, data integrity, access controls, and adequate internal controls
  • Serves as the main contact for any questions about quality
  • Documents technical lessons learned during implementation including gate review and peer reviews.
  • Consults with Workstream Project Delivery Manager to ensure that lessons learned are incorporated into subsequent design, development and implementation
Successful Candidates will possess:
  • A minimum of five (5) years of demonstrated experience in working on ongoing QC functions for system implementations or operations and business processes, preferably for a State Medicaid Agency implementing IT projects
  • A minimum of a bachelor’s degree
  • Knowledge of applicable standards for health information systems
  • State government/public sector experience on IT projects in health and human services programs (such as Medicaid, MMIS, claims processing, eligibility, HHS analytics, data warehouse, etc)
  • Proven track record of effective communication skills to lead client, vendor, and internal teams through the project lifecycle, demonstrating dynamic presentation skills
  • Proven track record of successfully implementing complex IT projects from initiation to closure
  • Demonstrated abilities in written documentation for clarity and accuracy

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Required Technical and Professional Expertise
  • Active PMI Project Management Professional (PMP) Certification or Lean Six Sigma Green Belt or Black Belt or Master Black Belt
  • State government/public sector experience with health and human services programs (such as Medicaid, MMIS, claims processing, eligibility, HHS analytics, etc)
  • 3+ years’ experience managing multiple priorities/projects including project scope, schedules, quality, change management and project financials
  • 4+ years’ experience implementing information systems in client facing role
  • 3+ years healthcare related knowledge, ideally in analytics, reporting or related
  • 3+ years’ Experience and expertise with use of Microsoft Office Tools

Preferred Technical and Professional Expertise
  • 3+ years of Medicaid, MMIS, Decision Support Systems (DSSs), eligibility/enrollment systems, claims process or related experience with a state agency
  • Enterprise Data Warehouse (EDW), analytics or business intelligence solutions delivery
  • Experience with implementation/SDLC methodologies, e.g. Agile, waterfall, hybrid and/or iterative
  • CMMI (Capability Maturity Model Integration) experience
  • Proposal response writing
  • CMS Certification experience, MECT, MITA
  • Demonstrated experience using project tracking tools (Microsoft Project, ALM tools (e.g. Jira, CA Rally))

  • None

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