At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
As Tools Lead, you will play a key role in Develop & Course Correct (Improve) Squad/Account/Tribe Level Metrics Dashboard as per the Account/Market requirements.Responsibilities:
  • Develop the Integration plan, timelines and track the transformation status of the Account/Squad on the IBM Blue sight.
  • Identify and develop risk & compliance model to match the new way of working.
  • Prepare the Mitigation Plan for Market Account Transformation
  • Document, Prepare, Review and submit the Business case for NEW Feature/requirement to cater the Market/Account demands to the IS AP - Tool Leader.
  • Explore & develop the other possibilities to integrate the customer non-compatible ticketing tool
  • Strong experience in developing the reports and dashboards using IBM Cognos Analytics.
  • Develop & Course Correct (Improve) Squad/Account/Tribe Level Metrics Dashboard as per the Account/Market requirements.
  • Extract and prepare the data from the relevant data sources and run the reports in timely manners.
  • Conduct training session with the Agile Champions/Account/Squad to educate on IS AP Adopted Agile Tools such as (BS, BlueWorks, Mural, CA, ATMA, VSM)
  • Document the SOP (Standard Operating Procedure) or Cookbook for the BAU Team for each Market Cut-over on Tools (Blue sight & Cognos).
  • Held responsible to resolve any dependencies or challenges during account transformation journey.
  • Financial model – budgeting, forecasting, and reporting to align with the new model (once squads are fully functioning)
  • Attend Market and Geo Specific Agile Ceremonies.
  • Possess Leadership qualities to drive and deliver the OKR (KPI) per Quarter for all APAC Markets.

Required Technical and Professional Expertise
  • Good Knowledge on Agile Methodologies & Frameworks such as Scrum.
  • Good Understanding of IT Service Management System (IPCR Ticketing Tools) Such as Service NOW (SNOW), IBM Maximo & BMC Remedy.
  • Good understanding of Demand Management Model - How Workflows to the teams.
  • Good Understanding of Supply Management Model - How Supply is tuned to Demand.
  • Experience in SQL & NoSQL Databases and Know to write efficient Queries.
  • Experience in Python Scripting Language.
  • Strong Understanding in Web Service Technologies such as API, REST, SOAP, WSDL, XML, JSON & HTTP/S.
  • Strong Understanding and experience dealing with different data format such as CSV, ASCII, JSON, Document Type and xlsx.
  • Exposure to Cloud Environment such as IBM Cloud Pak or AWS or Azure.
  • Familiar with the Data regulation protect act/law such as GDPR & PDPA.
  • Sound expertise on IBM Agile Tool - Blue sight and able to respond/clarify users (Account DPE/SIL/FLL/SLL) doubts related to tool and integration.

Preferred Technical and Professional Expertise
  • Good Knowledge on Agile Methodologies & Frameworks such as Scrum.
  • Completed IBM Agile Training Modules : Agile Explorer.
  • Positive attitude with an interest in Agile (experience with agile methodologies a plus).
  • Time to work with Agile Core team to assist with program rollout.
  • Knowledge of Service Management tools (SNOW, Remedy, Maximo ) to assist with Bluesight integration.
  • Strong network to track down information quickly from DPE community.
  • Strong client service focus and willingness to respond to queries and provide deliverables within prompt time-frames.

  • None

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.
Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.