Technical Support Representative-MVS


June 10, 2021

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
  • Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for IBM/Lenovo products
  • Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.
  • Provide answers for general usage and operation questions.
  • Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
  • Identify known defects and fixes to resolve problems.
  • Identify suspected defects and engage escalation team to assist in resolution.
  • Aid with questions regarding product documentation related to the supported products.
  • Interpret online manuals regarding IBM code and application interfaces.
  • Collaborate with other support centres and business units to provide seamless problem resolution.
  • Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
  • Supporting UK customers, UK time zone, Shift based.

Required Technical and Professional Expertise
  • B.Sc. in Electronics/Communication/Computer Engineering – Computer science.
  • Excellent communication and problem-solving skills
  • 0 – 3 years of experience in Technical Support or similar fields
  • Fluent in English is a must.
  • Expressing any certain aspect of the work place to make it better “Self-motivated “.
  • Handling off hours for business needs, whenever required.

Preferred Technical and Professional Expertise
About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.