IBM

Software Packing & Distribution - SME

IBM

September 14, 2021

Introduction
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
As Software Packaging and Distribution Specialist, you are responsible for performing application discovery, application packaging, software distribution and troubleshooting/problem determination. The delivery practitioner in this role will engineer automated installation code that enables a software application, update or patch to be sent electronically to an end user workstation or device within a client environment.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.Responsibilities
  • Complete software packaging per the information listed in the package requirements form. and activities to required timelines
  • Perform complex resolution activities to diagnose packaging issues and perform Quality Assurance activities to ensure package operates successfully in the customer environment
  • Work with Transitions/Transformation teams to complete solution packaging work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation
  • Schedule distribution of software packages to target audience through distribution tool within the required duration and time frame and complete pre-distribution analysis to ensure the request includes the necessary information to fulfil the process
  • Update workflow management tools to ensure all Software Distribution activities are tracked and recorded
  • Report any issues that may compromise the distribution timeframes or success
  • Perform software distribution remediation on unsuccessful endpoints per account procedures
  • Provide deployment reports, drive actions with relevant teams to make sure 100% success ratio is achieved.
  • Perform monthly patching and ensure 100% compliance.
We always believe that it is deeply important to have the right person for the right job and you are a flawless fit to this strategy. We want people with an openness and ability to learn and who are ready to put good ideas into action. So, go ahead, and grab the opportunities – we wish you outstanding success in your career and inspire you to bring your best self to work with IBM.
Required Technical and Professional Expertise
  • Minimum 5+ years overall professional experience
  • Ability to Package, Stage and Deploy application using Workspace One.
  • Ability to perform Application Discovery
  • Expertise in software packaging tools (e.g., InstallShield, Admin Studio, App V, ThinApp, XenApp)
  • Creating Packaging using PSADT (Prompt for custom requirement)
  • Proficient in scripting languages (e.g. VBS, Batch Scripting and PowerShell).
  • Software Distribution of Win32 or Mac OS applications using Workspace One
  • VMware AirWatch App Wrapping
  • Proven ability in software distribution tools (e.g., Workspace One, Intune)
  • In-depth knowledge to manage and produce MSI packages from legacy applications and create transform files for vendor based MSI
  • Expertise in Workspace One and Windows 10 environment is preferred.
  • In-depth knowledge to manage and produce MSI packages from legacy applications and create transform files for vendor based MSI’s
  • Application lifecycle management using Workspace One (Packaging, Distribution Deployment, Reporting, Retire)

Preferred Technical and Professional Expertise
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with excellent written and oral communication skills with ability to manage change and proven time management
  • Excellent teamwork skills balanced with the ability to work independently
  • Proven interpersonal skills and have basic knowledge office tools (e.g., Excel) for collecting and manipulating distribution results.
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Good to have knowledge on Digital experience monitoring, SysTrack, Aternity, Next thing providing workplace analysis

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what’s next.
Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.
Your Life @ IBM
About IBMKyndryl is a company that designs, runs, and manages technology infrastructure for businesses and organizations. Its six practices include cloud, applications, data and AI, security and resiliency, core enterprise and zCloud, network and edge, as well as digital workplace. Kyndryl was founded in 2021 and is headquartered in New York, NY, US
Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMKyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.