Service Availability Manager

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Individuals in this role will act as the lead of the Service Management team and are accountable for providing integrated management across one or more Service Management processes for the full scope of the Kyndryl account.
Integrated management of the processes includes working across all service providers (across the Kyndryl business units and/or third parties) responsible for a portion of delivery. They bridge gaps between delivery teams to help drive rapid recovery during major incidents.
They lead process awareness and provide education to delivery teams as required. They facilitate continual service improvement of all Kyndryl processes for an account or set of accounts.
They work with service management teams and are integrated and aligned with the Global Processes. They work to ensure that local procedures and work instructions are developed and followed properly.
Job Duties:
  • Work closely with internal and external stakeholders and others in a multidisciplinary team environment to define and maintain system availability
  • Perform regular maintenance to keep systems running at optimal performance
  • Monitor global project progress
  • Anticipate bottlenecks, provide support for escalation management, manage risks, balance the business needs versus technical constraints.
  • Mentor and lead by example for other members of the environment
  • Effectively use CIO tools to organize and manage FE team (Jira, Box, ServiceNow, etc)
We are looking for applicants who will thrive in an open, vibrant, flexible, fun-spirited, collaborative environment and desire creative freedom and an opportunity to work on high performing teams!
Required Technical and Professional Expertise
  • A minimum of 6 plus years of experience in DataCenter and Network Management
  • Demonstrated experience in Data Center/Network Service Center management
  • Demonstrated communication skills in a customer facing environment.

Preferred Technical and Professional Expertise
  • Strong understanding of web foundations and concepts
  • Knowledge and hands-on experience of infrastructure (hosting or network) architecture, engineering.
  • Experience managing or working with enterprise level life cycle projects.
  • Strong organization and execution, able to lead planning and execution, able to articulate to stakeholders and manage risks.
  • Excellent verbal, written, and presentation skills
  • Proven ability to influence and coordinate cross-functional teams

About Business UnitGlobal Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.
Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:
  • 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
  • World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
  • Well-being programs to support mental and physical health.
  • Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
  • Select educational reimbursement opportunities.
  • Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
  • Giving and volunteer programs to benefit charitable organizations and local communities.
  • Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.