IBM

Service Associate -Recruitment

IBM

June 10, 2021

Introduction
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
Your Role and Responsibilities
As Service Associate -Recruitment you are responsible for working with partners and providing customer happiness with RPO services. You will work closely with the client, IBM’s operation management, and staff. You will define, develop, plan and implement sourcing strategies to provide a qualified talent pool.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
Responsibilities :
  • Engage stakeholders to define, build and document hiring forecasts
  • Work with Hiring Manager to set Service Level Agreements (SLA) expectations and requirements
  • Work within pre-defined recruitment processes while assessing that process to identify, recommend areas, improve and build standard methodologies to follow
  • Provide new methods with the approach for sourcing candidates and generating new leads
  • Meet weekly/monthly/quarterly production goals
  • Work in conjunction with the business head in the establishment of weekly/quarterly/yearly Global Delivery Center goals
  • Review, analyze, mentor and coach support teams to ensure recruiting goals are being met through a reciprocal approach
  • Utilize ATS to perform candidate screening (and other program tools)
  • Ensure detailed screening and selection criteria to identify top talent and resolve meaningful strength of the talent in the pool
  • Participate in client meetings at the direction of the Operations Director and/or Client Relationship Director to construct everlasting work relations that shall enhance strong customer satisfaction
  • Update status of Candidates on Applicant Tracking System (ATS) regularly
  • Perform other miscellaneous duties as required by management

Required Technical and Professional Expertise
  • Minimum 3 plus years of experience in recruitment standard methodologies (preferably in ITES / BPO / FA)
  • Experience in building rapport and collaborating with Hiring Managers through the open requisition, sourcing, debrief and offer stages
  • Expertise in sourcing through social media channels and other innovative sourcing channels
  • Demonstrable experience in partner management and strength to hold difficult conversations with them
  • Build expertise in deep domain knowledge, understanding of business strategy and drive innovation

Preferred Technical and Professional Expertise
  • Experience in direct sourcing and recruitment experience in a corporate or consultancy (RPO set up is preferred)
  • Equipped with consultative instinct, passionate about recruiting and not view the role as transactional
  • Proficiency and experience in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage
  • Ambitious individual who can work under their own direction towards agreed targets/goals
  • Proven change management and be open to it good time management and work under tight deadlines
  • Demonstrated interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Maintain technical knowledge by attending educational workshops, reviewing publications

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.