At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
IBM Security Operations Center (SOC) Analysts are individual contributors responsible for providing IT security services to clients within the IBM Security Services (ISS) Managed Security Services organization. As a member of a team, or working independently, perform an analytical and technical role in implementation, integration, and delivery of technical IT security solutions for clients. This includes the use of inter-operational processes and procedures. Deliver high quality technical and/or consulting solutions to clients in response to managed core and perimeter security requirements. Perform multiple assigned technical tasks including system administration, problem determination, monitoring, research, and analysis of complex security solutions. SOC Analysts have network security product, technology, threat, vulnerability and MSS offering specialized skills. Have enhanced professional, operational, communication, documentation, and inter-personal skills to function effectively in collaborative high stakes and high stress situations with clients.
Monitor Customer security systems
Work with client to help remediate and answer questions regarding their security environment.
Participate in client calls
Make recommendation to clients to improve security posture.
Manage, troubleshoot, and maintain host and network Intrusion Detections/Prevention Systems and UTMs for a wide variety of vendor technologies
Manage, troubleshoot, and maintain Endpoint Detection and Response for a wide variety of vendor technologies
Manage, troubleshoot, and maintain vendor specific management stations related to security platforms.
Required Technical and Professional Expertise
High School Diploma/GED
- I/T related Security certificate, education or experience in security field.
Familiarity in Network Troubleshooting and fundamentals.
Familiarity with Intrusion Detection/Prevention
- Familiarity with Windows and Linux operating systems
- At least 1 year experience in Customer Service
- English: Fluent
Preferred Technical and Professional Expertise
Bachelor's Degree in Information Technology
- At least 1-2 years experience in Network Troubleshooting
- At least 1-2 years experience in Intrusion Detection/Prevention
- At least 1-2 years experience in Operating System Skills
- Certified in CISSP
- Certified in GCIA
- Certified in CEH
- Certified CCNA
About Business UnitIBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:
- 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
- World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
- Well-being programs to support mental and physical health.
- Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
- Select educational reimbursement opportunities.
- Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
- Giving and volunteer programs to benefit charitable organizations and local communities.
- Discounts on retail products, services, and experiences.
We consider qualified applicants with criminal histories, consistent with applicable law.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.