SaaS and Suite Onboarding Specialist, AI Applications


September 14, 2021

Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.
Your Role and Responsibilities
As an Onboarding Specialist, you will assist customers migrating to IBM's AI Application SaaS and Suite offerings including Maximo, Tririga, Engineering Lifecycle Management, Weather, Aviation, Sterling Order Management on Cloud, and Supply Chain Intelligence Suite. You will be the initial point of contact for customers from signature through production go-live. You will help drive the project through enablement sessions (demos), eliminating project blockers, and facilitating successful cross-team collaboration. Your mission will be to provide our customers a world class experience as you lead them to first productive use.
To be successful in this role, you will need:
  • A willingness to learn IBM's AI Applications products listed above and the onboarding process
  • A history of successful experience working with customers and understanding how to manage and facilitate implementations
  • An ability to manage multiple client engagements simultaneously
  • An ability to successfully collaborate with CSMs, Sales, Product Management, Engineering, DevOps and Support to accelerate client implementation and to shape the future product
  • A proven track record of leading technical conversations and persuading others to take action
  • Experience successfully managing difficult customer situations and working toward a resolution
  • A willingness to take initiative and tackle things on your own
  • An ability to navigate data and people to find answers
This role may be located and operated remotely.
Required Technical and Professional Expertise
  • Experience with customer software implementations
  • Ability to demonstrate product capabilities and provide enablement
  • Proven project management skills
  • Strong written and verbal communication skills

Preferred Technical and Professional Expertise
  • Technical understanding and hands-on experience with IBM's AI Applications products
  • 5 years or more of experience in Professional Services, Customer Success and/or Technical Sales (e.g., technology or management consulting)
  • Experience working with Enterprise Software, SaaS / IaaS / PaaS and/or Cloud
  • Experience with Red Hat OpenShift and containerization

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:
  • 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
  • World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
  • Well-being programs to support mental and physical health.
  • Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
  • Select educational reimbursement opportunities.
  • Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
  • Giving and volunteer programs to benefit charitable organizations and local communities.
  • Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.