IBM

Quality Assurance Professional: Application Services

IBM

June 10, 2021

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
  • Strategic Quality Planning: Understand client expectations on delivery performance, value delivery, quality, productivity etc and develops an account quality strategy and related plan in consultation with Account leadership team and aligned with account strategy
  • Process Management: Define account specific delivery processes and/or tailor org processes to meet account execution objectives
  • End to End Process Deployment: Consistent deployment of processes across accounts and drive compliance to standards, enables account on this aspect
  • Change management / Process transformation: Drive process transformation at account level and drive transformation towards innovation and continuous improvement
  • Risk Management: Identifies early warning and trouble projects and help projects to respond to risks on delivery aspects.
  • Enhance client Experience: Drives improvements in execution capability of the account and project level innovation and thereby enhance client satisfaction
  • Metrics, Analytics and Bench marking: Drives metrics dashboards on delivery performance, related analytics to facilitate decision making and provides industry and competition perspectives on delivery performance and quality aspects
  • Solution/Contracts: Provides inputs and participate in reviews

Required Technical and Professional Expertise
  • This role manages the execution of the CRM Quality Assurance steps, for fee-based, services proposals and their resultant projects within a business unit, in compliance with the World Wide Quality Assurance/Management Discipline (WWQA/MD).
  • As an independent reviewer for fee-based, services engagements, they assess and make recommendations to influence the viability, risk, project management, profitability and customer satisfaction in services solution design and delivery.
  • They provide advice and counsel to project managers, line managers, and executives regarding opportunity bid decisions, risk mitigation and containment, proposal quality, project health, and business management practices and procedures.
  • The employee Influences the functional strategy.

Preferred Technical and Professional Expertise
  • This role manages the execution of the CRM Quality Assurance steps, for fee-based, services proposals and their resultant projects within a business unit, in compliance with the World Wide Quality Assurance/Management Discipline (WWQA/MD).
  • As an independent reviewer for fee-based, services engagements, they assess and make recommendations to influence the viability, risk, project management, profitability and customer satisfaction in services solution design and delivery.
  • They provide advice and counsel to project managers, line managers, and executives regarding opportunity bid decisions, risk mitigation and containment, proposal quality, project health, and business management practices and procedures.
  • The employee Influences the functional strategy.

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.