Manager, Salesforce Business Analysis & Architecture - 7Summits

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
  • Operations Management. Materially participating in general operational activities that support the Business Consulting competency and the broader business operations.
    • Recruitment Support:
      • Working with recruiters on talent acquisition
      • Providing candidate feedback in JazzHR and supporting systems
      • Ongoing training of direct reports in interview processes
      • Participation in hiring decision and offer processes
    • Resource Management:
      • Managing utilization and forecasting data
      • Maintenance of resource skill, location, and assignment data
      • Participation in staffing decision and placement processes
  • Talent Management. Directly supervising one or more Business Analysts and Business Architects while sharing accountability for their direct reports’ performance and retention.
    • Performance Management:
      • Providing ongoing feedback and coaching
      • Supporting MBO achievement
      • Inspecting deliverables to ensure quality and adherence to standards
    • Career Development:
      • Conducting regular 1:1 meetings
      • Maintain career pathing documentation and activities
      • Sharing career ambitions upstream and sharing opportunities downstream
  • Business Analysis & Architecture. Serves as a liaison between technical teams, functional teams, and business stakeholders as the owner of the business solution.
    • Facilitates discussions with customer in order to understand the broader business objectives.
    • Assists in the resolution of pain points and gaps using industry best practices.
    • Leads collaboration efforts with the broader delivery team on the development of future state solutions, business process flows, wireframes, system context diagrams, and supporting documentation.
    • Creates and manages business and technology capabilities.
    • Aligns capabilities to broader strategic and tactical business objectives.
    • Supports the broader delivery team in the execution of solution demonstrations, change management, quality assurance, and post launch support.

Required Technical and Professional Expertise
  • Bachelor’s degree in Business, Communications, Marketing, Technology and/or equivalent work experience.
  • 3 to 5+ years of experience in a technology consulting/services environment. Salesforce ecosystem preferred.
  • 1 to 3+ years of supervising people with multiple direct reports.
  • Experience delivering technology-based consulting services to enterprise customers
  • Experience interacting with senior leadership internally and in client facing interactions
  • Experience with process improvement, change management, and organizational transformation projects.
  • Experience with technology solutions, software development life cycle (i.e. SDLC), and service delivery.
  • Expertise with the Salesforce platform (i.e. Community Cloud, Sales Cloud, Service Cloud, etc.). Multiple Salesforce Certifications highly desired.
  • Great consulting, problem solving, and critical-thinking skills.
  • Great interpersonal, communication, and leadership skills.
  • Collaborative and consultative work style.
  • Strong written, verbal and presentation communication skills.
  • Proficient in Google G-Suite or Microsoft Office.
  • Travel requirements are in the range of 25-50%.

Preferred Technical and Professional Expertise
About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:
  • 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
  • World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
  • Well-being programs to support mental and physical health.
  • Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
  • Select educational reimbursement opportunities.
  • Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
  • Giving and volunteer programs to benefit charitable organizations and local communities.
  • Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.