Manager - Continuous Improvement


July 21, 2021

We are Continuous Improvement (CI) and Delivery Excellence team supporting IBM CPS business globally. The primary objective of the CI team is to work with delivery team and to drive continuous improvement and Transformation agenda build for clients based on client and IBM priorities. Some of the key deliverables for the team is to reduce cost of operations by driving productivity improvement projects, projects to improve performance on other business outcome metrics, building lean Six Sigma DNA through conducting training, mentoring and certifying lean, YB and GB projects. CI team is also responsible for other initiatives like supporting new transitions to ensure performance management framework is created and operational, Visual Management on the floor, process operational risks assessment of critical processes by conducting FMEA or other process risks assessments and also, propose required controls.
Your Role and Responsibilities
  • As a Quality and Continuous Improvement (CI) Lead, the person will be aligned to an account (if big) or cluster of accounts; and work in an individual contributory role
  • Setting up Quality Framework for that account that included Quality Control ( Transaction Audit), Quality Assurance and Quality Improvement functions
  • On Quality Control side, establish quality metrics, sampling criteria and strategy, Quality parameters and calculation method, ensuring quality audits happens as per given frequency, Errors analysis, feedback mechanism, Root cause analysis and CAPA
  • Build and drive CI agenda for that client involving cluster of projects driving cost of operations and other business outcome metrics
  • Building lean Six Sigma DNA by conducting lean / six sigma training, mentoring and certifying lean, YB and GB projects
  • Supporting new transitions to ensure performance management framework is created and operational
  • Visual Management on the floor
  • Process operational risks assessment of critical processes by conducting FMEA or other process risks assessments and also, propose required controls
  • Any short / medium term project or initiative(s) linked to business priorities

Required Technical and Professional Expertise
  • 8-10 Years of relevant work experience in below mentioned areas
  • Certified lean / Six Sigma Black Belt from recognized organization / Institute
  • Ability to build and lead Transformation Roadmap involving different type of projects – process related, Tech / automation, Target operating model etc.
  • Hands on experience of establishing and implementing Quality Control practice in Finance and Accounts processes
  • Identification of improvement opportunities by conducting E2E Value Stream Mapping (VSM) workshops involving cross-functional teams
  • Sound knowledge of Lean and six sigma and application of the same in F&A processes
  • Ability to work with cross functional teams
  • Experience of managing change management on his/ her own without much support
  • Knowledge of various RPA solutions available in the market, handling of RPA / Desktop automation assessments and implementing E2E solutions
  • Conducting Lean and Six Sigma training to operations team
  • Coaching / Mentoring lean, YB and GB projects
  • Innovative Visual Management on the floor
  • Strong client facing and presentation skill

Preferred Technical and Professional Expertise
  • Finance and Accounts background and knowledge of P2P /R2R /O2C
  • Working directly with executive level leaders
  • Strong analytical and problem solving skills
  • Good Interpersonal Skills
  • Business knowledge / acumen and quickly able to learn new things
  • Strong priority setting, initiative and follow-through
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