At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Japanese – Console/ Batch monitoring operations on cross platforms
- Responsibilities, preferably listed down as bullet points
Expected to do the work according to SOP’s (In Japanese).
Translation and Interpretation of instruction from clients (as required).
Communication with stake holders in Japan /India.
Act as the central communication point for interpretation and translation.
Prioritize various task based on business impact to the client.
Handle production operating system resource availability.
Perform root cause analysis, resolution and / or critical issue for production systems.
Monitoring various Job status and Late queue etc.
Monitor scheduled batch jobs and batch cycles, resolving any non-application scheduling conflicts.
Monitoring for SLA checklist and make sure of the SLA jobs completion within the given SLA time
Performing Adhoc requests like Demanding, Cancelling, Holding Jobs.
Alerts monitoring and Ticket Raising for outstanding messages
Execute recovery procedures for production operating systems, devices and reply to control commands
Facilitate the SWAT/Service Recovery Team meeting
Adopt Agile methodology and work as per same.
Develop working relationships with support and delivery teams, management and liaise with support areas
Train and mentor other team members
Participate in daily Operations meetings
Required Technical and Professional Expertise
Japanese Language and basic MS Office(Power Point, Excel, Word )
Preferred Technical and Professional Expertise
Netcool, MR, TEC Tool, MF consoles etc.
About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.
Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.