Group Manager - Business Operations


July 21, 2021

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. To lead in this new era of technology and solve some of the most challenging problems.
As Delivery Project Executive, you are responsible for handling finance clients in different industries and across Finance and Accounts.
Your Role and Responsibilities
Finance Management:
  • Responsible for managing budgets, forecasting, and business case modeling initiatives across fiscal years using in house tools for forecasting and budget tracking purposes
  • Manage all IT planning, resource forecasting and business case management for projects, in parallel
  • Manage projects with varied levels of complexity by tracking schedules and cost performance using operations scorecards/metrics reporting
  • Increase financial process effectiveness through quarterly reviews ensuring accuracy and data integrity of all financial transactions
Portfolio Management
  • Responsible for identifying and creating business cases, flow charts, process diagrams to facilitate the automation of processes within the PMO space
  • Identify process improvements by introducing automation using the Automation Anywhere tool and an in-house automation tool called Accenture Robotic Process (ARP). Program managed it to completion
  • Create and manage workplans using Microsoft Project plans for projects within the portfolio
  • Create Leadership presentations/Process Handbooks/ Use case documents/ Process flow documents using MS PPT.
  • Create Leadership Dashboards using the PowerBI tool for runtime access of the required metrics.
Contract Management
  • Manage project operations with key focus on defining the Service Level Agreements (SLAs) by interacting with clients, business partners, industry leaders, vendors and other stake holders
  • Secure budgets for year on year operations by liaising with the funding partners and defining the work transfer agreements
Cross functional coordination
  • Work with key stakeholders across various functions like business leaders, senior leadership, finance and technical teams to deliver client expectations and secure on-going revenues
  • Work closely with the on-shore counterparts and the leadership team to drive process efficiency across initiatives
  • Coordinate with the project managers to deliver projects to ensure appropriate balance between processes and strategic planning while providing continuous growth and improvement aligning with the organizational goals

Team management
  • Manage a team to create re-usable assets around the program management processes. Also involved in driving internal trainings on tools and technologies for large audience
Client Relationship Management
  • Obtain a detailed understanding of clients' internal processes and workflow to enable better service delivery through project managers and enhanced client relationships.
  • Create effective meeting agendas to capture appropriate client information, needs, and concerns
Program Management and continuous improvement
    • Process improvement through the implementation of dashboards for leadership, which enhanced project visibility for executive decision-making
    • Lead infrastructure remediation programs across multiple projects within the portfolio

Required Technical and Professional Expertise
  • Minimum 15-18 years of experience in project & program management
  • Proven working experience in project management
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Strong working knowledge of Microsoft Office

Preferred Technical and Professional Expertise
  • Bachelor's Degree in appropriate field of study or equivalent work experience
  • Project Management Professional (PMP) / PRINCE II certification is a plus
  • Ability to influence people internal/external customers, Operations and Finance partners
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications
IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.
About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
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Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
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About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.