Engagement Manager, Supply Chain Distribution Technology

At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.
Your Role and Responsibilities
As a Supply Chain Distribution Technology - Engagement Manager at IBM, you will have the opportunity to work on strategic, high-stakes projects driving significant improvements with our clients. Our teams lead each phase of the consulting engagement lifecycle.
You will work directly with our customers on project teams to lead the selection, design, implementation, deployment, and maintenance of supply chain distribution technology solutions. Project teams generally consist of consultants, subcontractors, remote global resources, and client employees. You will also be involved in business development activities such as of project proposal creation to help grow the business.
Key Responsibilities
  • Lead and present opportunities to create new value through understanding client’s business and their current and future state needs; generate excitement about their roadmap and path toward the future
  • Establish and maintain strong relationships at an executive level as well as within various senior layers on the client side
  • Partner with senior leadership team to define project scope, propose solutions and conduct solution review with stakeholders
  • Propose cost effective engagement models and take corrective actions when necessary
  • Develop and review Integrated Project Plan as well as track delivery through planning, execution, monitoring and closure phases
  • Lead the team in applying the appropriate process standards to ensure service delivery activities are performed properly and in accordance with the contract
  • Own quality of services provided by the delivery organization and be responsible for tracking and reporting on end to end service level performance
  • Manage client escalations and develop corrective action plans for schedule/cost/quality variances when appropriate
  • Generate and track revenue forecast to meet expected profit
  • Maintain contract documents and change requests
If you are hired into a Colorado work location, the anticipated compensation range for the position is $115,00 to $222,000 based on a full time schedule. Your ultimate compensation may vary depending on your job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.
Required Technical and Professional Expertise
  • Master’s degree or equivalent in Project Management, Business Management or Management/Business or related. Will also consider a Bachelor’s degree plus five years of progressive experience and / or one year of experience as a Project Executive in lieu of Master’s degree.
  • At least 8-12 years of delivery experience in supply chain with a minimum of 3+ implementation with warehouse (Manhattan Associates preferred) and/or transportation management system experience.
  • Strong leadership skills with the ability to lead team in resolving complex issues in a fast pace and challenging environment
  • Experience of client relationships at senior management level within the enterprise space.
  • Direct experience delivering a supply chain distribution technology solution, including but not limited to WMS (e.g., Manhattan WMOS, PkMS, BlueYonder, HighJump/Korber), TMS (e.g., Manhattan, FourKites, Oracle, SAP, BlueYonder, Kuebix)

Preferred Technical and Professional Expertise
  • At least 5 years of experience in Business Process Consulting, problem definition, Architecture/design
  • At least 4 years of WMS or TMS project implementation experience and integration with other process areas
  • Strong WMS SME with knowledge of Inbound Processing, Outbound Processing, Physical Inventory, RF Transactions, cycle counting, and MHE integration
  • Strong TMS SME with knowledge of tactical planning and optimization, freight procurement, load design, asset-based/fleet-based routing and scheduling, appointment scheduling, multileg/multimodal international shipping, intermodal and rail, multicarrier parcel management
  • Excellent communication and presentation skills.
  • Experience with project management.

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:
  • 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
  • World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
  • Well-being programs to support mental and physical health.
  • Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
  • Select educational reimbursement opportunities.
  • Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
  • Giving and volunteer programs to benefit charitable organizations and local communities.
  • Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.