The IBM Garage was created in 2014 to help clients adopt IBM Cloud. The Garage team’s ability to accelerate business value for its clients has proved so successful we expanded steadily and now cover a large portion of IBM’s worldwide portfolio. An IBM client recently described their experience with the Garage team saying, “it felt like working with a highly agile and creative startup, but at the same time we had full access to the competence, quality, and scale of IBM.”
How We Work
As an agile technical pre-sales team, we help our clients transform their business. We work direct-ly with our customers in small teams of cloud engineers, data engineers, data scientists, solution architects, designers, and other experts to co-develop real business solutions. The teams operate in a particular business domain, under a Client Technical Lead, with long-term experience and a deep understanding of our clients’ technical needs. We involve the client in the experiential process and co-creating solutions side by side.
Our Garage Designers connect the dots between our clients’ abstract vision and technical requirements. Facilitating client sessions will account for 70% of your time and the remaining will consist of UI/UX design for enterprise software. You will be at the center of leading our clients to identify the technical business challenges and opportunities; prioritizing the most critical; aligning on next steps; and preparing the IBM team to accelerate their business goals.
You can learn more about the Garage Method here: www.ibm.com/garage/method
And about design across IBM here: wibm.com/design
Your Role and Responsibilities
The Garage is a collaborative resource, and we grow by sharing our experiences. We expect you to demonstrate a growth mindset and to keep learning – contributing what you learn back to our practice. You will be part of the IBM design ecosystem, which is the largest design consultancy in the industry.
Your primary focus will be facilitating interactive workshops with clients. We have a set of standard approaches, but every engagement is customized – sometimes in “real time”. When your team is asked to work on a client project, you will participate in determining the right fit between the client and the Garage, and best approach for the workshop.
When it comes to workshops, a Garage Designer incorporates three roles: Facilitator, Consultant, and Designer.
- As a Facilitator, you will set up the logistics and customize the materials. You will be responsible for running the meetings, ensuring the team stays on track, and keeping a high-level view toward a successful outcome.
- Simultaneously, you’re a Consultant, building a relationship with interdisciplinary IBM and client teams to deliver value to the client and create opportunities for IBM.
As a Designer, you’re advocating for the end user’s needs and positive user experiences.
Following a workshop, you may create designs for a Proof of Concept, a demo, or a Minimum Viable Product (MVP). Currently we use Sketch for wireframes and InVision for clickable prototypes. You may also be engaged in information architecture, research, or evaluation.
The engagement is successful when it has guided clients through our process to where they are aligned on outcomes, convinced of the efficacy of IBM’s technology, and committed to working with IBM’s people, products, and services.
For this Garage Designer position, the design work is concepts and processes – uncovering business value, defining a problem, shaping solutions, and proving them out. What you’re creating will look less like a visual designer’s portfolio and more like a user researcher’s portfolio.IBM Summit Program + Technology Garage Training
During the dedicated development program, we provide extraordinary training in technology and industry solutions, highlighted with shadowing opportunities, and consultative sales experience through a combination of classroom, online resources, hands-on field experiences, and structured mentorship We will equip you with the knowledge and skills needed to make an immediate impact and achieve individual growth as a leader.
Summit opportunities are available in one of 7 metro regions: Atlanta GA, Boston MA, Chicago IL, Dallas TX, New York NY, San Francisco CA, and Washington DC.
Summit Training requires up to 10% travel.
Up to 50% travel (post-Summit training) required as part of Garage customer projects
Required Technical and Professional Expertise
Bachelor's or Master’s Degree in Design, similar discipline or non-design degree with design bootcamp training (MUST HAVE OBTAINED DEGREE BY PROGRAM START)
Have a design portfolio demonstrating a strong understanding of user-centered design principles and practices
Demonstrated ability to understand complex technical problems
Familiarity with workshopping techniques and ability to facilitate a diverse group to a desired outcome
Demonstrated ability to work in a client facing environment
Strong professional verbal, written, and interpersonal skills
Preferred Technical and Professional Expertise
Attained a Design Thinking or Design Sprint certification or comparable expertise
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:
- 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
- World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
- Well-being programs to support mental and physical health.
- Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
- Select educational reimbursement opportunities.
- Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
- Giving and volunteer programs to benefit charitable organizations and local communities.
- Discounts on retail products, services, and experiences.
We consider qualified applicants with criminal histories, consistent with applicable law.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.