Data Virtualization Technical Engineer


September 14, 2021

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
IBM Data and AI team is looking for a graduate software engineer to join our team that is supporting IBM leading data virtualization capability on a flexible multi cloud data platform. As part of this team, you will have the opportunity to work on supporting our customers that are utilizing IBM Cloud Pak for Data and IBM Cloud to build the next generation of intelligent data fabric.
Your responsibilities will include:
  • Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding its scope
  • Utilizing technical and negotiation skills and collaborate with L3 / Dev to prioritize and diagnose problems to resolution using problem determination/problem analysis skills.
  • Communicating updates and action plans to customer or IBM representative via the support portal, phone and email as per response guidelines
  • Adhere to the first response and case update frequency SLA and continuously improve the response and resolution time to maintain high customer satisfaction.
  • Sharing knowledge and expertise with the team and with the clients, such as writing technotes etc.
  • Ensuring that adequate amount of process is followed. If applicable, recommends and implements new or improvements to existing technical support tools, procedures, and processes

Required Technical and Professional Expertise
  • BSc, MSc or similar degree in Software Engineering, Computer Science or a related discipline.
  • Experience working on Linux (and UNIX) operating systems in server environment.
  • Hands on experience on deploying or supporting databases on Public Cloud (AWS, Azure, IBM, Google).
  • Working knowledge of Container technologies/platform (Docker, Kubernetes, Openshift) is preferred but not mandatory.
  • Working knowledge of Big Data and Hadoop software stack: HDFS, Hive, HBase, Ambari, Cloudera Manager is preferred but not mandatory.
  • Ability to multi-task in a fast-paced environment.
  • Strong active listening skills and excellent written and oral communications skills.
  • This role will require working a shifted work week, weekends and some public holidays as part of a global worldwide support team.

Preferred Technical and Professional Expertise
About Business UnitIBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.