IBM

Client Technical Specialist - Application Resource Management

IBM

September 14, 2021

Introduction
Client Technical Specialists (CTP) are the technical experts and advisors to clients, IBM sales teams and/or IBM Business Partners. As a CTP you understand the client's business requirements, technical requirements and/or competitive landscape. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. Start your journey now!
Your Role and Responsibilities
The CTS, Turbnomic will:
  • Act as a deep solution and technical subject matter expert for Application Resource Management / Application Performance Management / Observability opportunities and leverage your experience to make presales engagements successful
  • Work with prospects and customers to prove the value of the Turbonomic solution and it’s relation to the AIOPS set of technologies
  • Actively participate in development and progression of qualified opportunities for IBM Turbonomic /APM/Observability with the IBM Sales Team
  • Demonstrate the Turbonomic offering at customer sites, remotely for customers, and at field events
  • Drive effective Proofs of Concept with customers that showcase how IBM Turbonomic adds value to the clients' business
  • Enable, support and work with the IBM Business Partner ecosystem.
  • Collaborate with other internal IBM teams to drive unmatched customer satisfaction.
  • Maintain an understanding of the client’s industry, including industry trends, industry business processes.
  • Collaborate with IBM sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions.
  • Support customer technical escalations, on-site health checks, best practice sharing, designing solutions; and answer technical questions throughout the sales process in order to identify/progress/close sales and develop customer relationships.

Technical Expertise:
  • IT Operations and Site Reliability Engineering (SRE)
  • Knowledge of the role of traditional IT Operations (ITOps) Engineers, tools they are typically using and pain points they are facing
  • Understanding of how a Site Reliability Engineer (SRE) approaches Operations to ensure that continuously delivered applications run efficiently and reliably by using software engineering and automation solutions.
  • Ability to assess where the client is on the journey from traditional IT Operations to SRE, and able to articulate and demonstrate the value of IBM Turbonomic to help them with the transition.
  • Knowledge of DevSecOps concepts
  • Kubernetes Expertise:
  • Knowledge of building and operating clusters effectively on a Kubernetes platform
  • Understanding of the underlying open source and concepts around Storage, Networking, Security, Trouble Shooting, Management
  • Cloud Platform knowledge and in one of the following: Microsoft Azure, Google Cloud Platform/Anthos, Amazon/AWS, IBM Public Cloud
  • Understanding of containers and microservices application architecture.
  • Strong Linux SkillsThe CTS, Turbnomic will:
  • Act as a deep solution and technical subject matter expert for Application Resource Management / Application Performance Management / Observability opportunities and leverage your experience to make presales engagements successful
  • Work with prospects and customers to prove the value of the Turbonomic solution and it’s relation to the AIOPS set of technologies
  • Actively participate in development and progression of qualified opportunities for IBM Turbonomic /APM/Observability with the IBM Sales Team
  • Demonstrate the Turbonomic offering at customer sites, remotely for customers, and at field events
  • Drive effective Proofs of Concept with customers that showcase how IBM Turbonomic adds value to the clients' business
  • Enable, support and work with the IBM Business Partner ecosystem.
  • Collaborate with other internal IBM teams to drive unmatched customer satisfaction.
  • Maintain an understanding of the client’s industry, including industry trends, industry business processes.
  • Collaborate with IBM sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions.
  • Support customer technical escalations, on-site health checks, best practice sharing, designing solutions; and answer technical questions throughout the sales process in order to identify/progress/close sales and develop customer relationships.

  • Technical Expertise:
  • IT Operations and Site Reliability Engineering (SRE)
  • Knowledge of the role of traditional IT Operations (ITOps) Engineers, tools they are typically using and pain points they are facing
  • Understanding of how a Site Reliability Engineer (SRE) approaches Operations to ensure that continuously delivered applications run efficiently and reliably by using software engineering and automation solutions.
  • Ability to assess where the client is on the journey from traditional IT Operations to SRE, and able to articulate and demonstrate the value of IBM Turbonomic to help them with the transition.
  • Knowledge of DevSecOps concepts
  • Kubernetes Expertise:
  • Knowledge of building and operating clusters effectively on a Kubernetes platform
  • Understanding of the underlying open source and concepts around Storage, Networking, Security, Trouble Shooting, Management
  • Cloud Platform knowledge and in one of the following: Microsoft Azure, Google Cloud Platform/Anthos, Amazon/AWS, IBM Public Cloud
  • Understanding of containers and microservices application architecture.
  • Strong Linux Skills
IBM Legal Disclaimer:In order for IBM to offer a wide range of opportunities to applicants, and to afford IBM flexibility in staffing across its corporate structure, your application and information may be shared across our enterprise, including with and among our subsidiaries and affiliates worldwide. One of these affiliates is Turbonomic, an IBM Company. By submitting your application and information you acknowledge and agree that your information will be used and made available to our subsidiaries and affiliates, and that you may be interviewed by, or ultimately offered employment by, any of IBM's subsidiaries and affiliates.
GLMKTEG2021
Required Technical and Professional Expertise
  • 3+ years’ experience in selling and supporting software products to IT organizations.
  • 1+ years’ experience with one or more leading Application Performance Management (APM) AIOps, or Observability offerings in the market today (e.g. Dynatrace, New Relic, Datadog, App Dynamics, Splunk, SumoLogic, Devo, …)
  • Excellent communication and presentation skills
  • Strong observation skills
  • Strong problem solving skills

Preferred Technical and Professional Expertise
Knowledge of the IBM Cloud Pak for Watson AIOPS.
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
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Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
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