Client Solutions Executive - Business Process Outsourcing (BPO)

As a Business Sales & Delivery Executive, you will support IBM’s consistent growth by bringing to the table your business development, sales, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM’s top technologies. If you’re ready to bring insights and experience in areas such as IoT, Blockchain and digital transformation, we are ready to offer you a best in class career development.
Your Role and Responsibilities
Do you have a solid track record in sales and passion for working with Industrial clients? Then read on… IBM Global Business Services is hiring a Client Solution Executive with subject matter expertise in Industrial and process outsourcing.
You will have responsibility for creating strategies and implementing plans to achieve pipeline/revenue objectives with innovative and evolving business solutions. Along with bringing thought-leadership and an understanding of the Industrial client business challenges, you will work with practice executives, clients and IBM staff to develop and deliver solutions – especially in the area of lead-to-cash for large operators worldwide.
Experience expected
  • You have a deep understanding for the Industrial industry processes, systems and organizations
  • You have a deep understanding of Finance and Accounting, Procurement and HR related processes
  • You have first-hand understanding and experience with Robotic Process Automation (RPA), Cognitive solutions, Business Process Modeling and transformation
  • You understand the business performance indicators associated with Industrial processes including sales processes (both enterprise and consumer)
  • You have a successful track record selling to the “C” suite and understand how to operate in a complex international account.
  • You understand business, regulatory and accounting complexities associated with outsourcing (TUPE, AP-07 etc.)
Responsibilities include:
  • Serve as a member of the Cognitive Process Services (CPS) leadership team, contributing to refine business process outsourcing propositions, practice and offering development
  • Understand client needs, industry trends and develop winning proposals, applying IBM’s Cognitive Process Services capabilities
  • Build client relationships and a business pipeline of business process outsourcing opportunities with Industrial operators globally
  • Maintain business controls for pipeline reporting and signings/revenue forecasting
  • Achieve personal signings, revenue and utilization objectives, in alignment with practice objectives
  • Generate repeat sales at assigned client and support sales efforts of the practice
  • Establish and manage trusted advisor client relationships
  • Monitor and control delivery excellence associated with large scale process services contracts
  • Contribute to thought leadership and point of view materials aligned with select domain

Required Technical and Professional Expertise
  • 10 years of experience in the Consulting industry processes, systems and organizations with an emphasis on BPO
  • Experience in first-hand understanding and experience with Robotic Process Automation (RPA), Cognitive solutions, Business Process Modeling and offshoring
  • 5 years’ experience in driving successful revenue generating and selling BPO solutions (ideally in a wider customer experience/cost take out transformation)
  • 5 years of experience in business performance indicators associated with Industrial processes including sales processes (both enterprise and consumer)
  • 5 years of successful track record in selling to the "C" suite and understanding how to operate complex international accounts
  • 5 years of experience in developing and effectively communicating business cases for productivity and automation programs

Preferred Technical and Professional Expertise
  • 10 years’ experience in consulting selling skills in Industrial
  • Some experience of Robotic Process Automation solutions
  • 3 years of experience in first-hand understanding and experience with Robotic Process Automation (RPA), Cognitive solutions, Business Process Modeling and offshoring

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
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About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:
  • 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
  • World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
  • Well-being programs to support mental and physical health.
  • Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
  • Select educational reimbursement opportunities.
  • Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
  • Giving and volunteer programs to benefit charitable organizations and local communities.
  • Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.
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