IBM

Associate Partner: ServiceNow / ITSM Services

IBM

August 4, 2021

Introduction
As a Business Sales & Delivery Executive, you will support IBM’s consistent growth by bringing to the table your business development, sales, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM’s top technologies. If you’re ready to bring insights and experience in areas such as IoT, Blockchain and digital transformation, we are ready to offer you a best in class career development.
Your Role and Responsibilities
An Associate Partner in Kyndryls Advisory and Implementation Service line leads teams that provide consultative skills and technology expertise to drive sales and deliver customer service requirements. Associate Partners are responsible for end-to-end opportunity ownership and working with other Kyndryl resources to support deal closures and delivery in complex, cross-practice deals.
This position is for experts with direct experience in ServiceNow/ ITSM services.
Key Responsibilities:
  • Business Development and Relationship Management: Develop and maintain a relationship with key client stakeholders; experience originating deals with C-level clients; lead pursuit teams; participate and lead the proposal development process; contribute to proposal shaping and pricing strategies.
  • Delivery & Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk.
  • Practitioner Development: Perform the role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities.
  • Use Case Prioritization, ROI, and Business Case
  • Service Offering Development: Collaborate with cross-functional teams to create industry points of view for our service offerings.
  • Developing thought leadership with content as well as a visionary outlook in ServiceNow, and other IT Service Management platform solutions.
  • Collaborate with cross-functional teams to create industry points of view for our ServiceNow/ITSM offerings.

"Todas as vagas são elegíveis para pessoas com deficiência ou reabilitados"
Required Technical and Professional Expertise
  • Thought leadership selling and delivering ServiceNow or other ITSM solutions.
  • Domain expertise at ERP Consulting
  • $5m+/year in selling/delivering SAP/ERP-based services.
  • Direct experience with ServiceNow, or other ITSM solutions.
  • Proven track record in delivering successful ITSM programs.
  • Proven track record in developing strong client relationships with a focus on the executive levels.
  • Strong communication skills including extensive experience dealing at the executive level.
  • Demonstrated business acumen including negotiation skills and contact/profit management.
  • Exceptional presentation skills with demonstrated executive engagement and proven ability to present strategic information to, and drive change across a broad range.

Preferred Technical and Professional Expertise
  • Automation, Infrastructure as Code, DevSecops, Cloud Architecture, IT Infrastructure Modernization
  • Service Management, Operational Readiness, Operating Model Assessment, Cloud Op Model Strategy, Design, Governance, IT Svc. Mgt. Process and Tools
  • Application Discovery, Optimization, Prioritization, Segmentation, Workload Assessment, Placement

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.
Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed."
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.