IBM

Assistente de Suporte Técnico - Junior

IBM

July 21, 2021

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Monitor network devices (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions, and platforms)
Perform Event Management and Incident Management in accordance with established process and procedural guidelines
Provide SLA driven response to all events, incidents, and outages
Provide voice and data technical support in CISCO platforms
Use network monitoring and management tools to gather information and interpret data to successfully identify, understand, and resolve network Events and Incidents and to improve network performance
Coordinate dispatches & communicate remotely with on-site technical resources to include third-party, data center, or other resources
Contribute to and maintain configuration documentation for all deployed network devices and components
Perform related duties as assigned.
Required Technical and Professional Expertise
Experience
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NOC experience required (+ 2 year)
Solarwinds monitoring and analysis (+ 2 year)
Broad experience using a variety of monitoring and ticket management tools
Experience in monitoring core network and customer performance including interface errors, aging, and traffic utilization on a daily basis, and open Incidents for remediation as necessary
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Skills & Knowledge
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Strong customer communication skills
Analytical mindset and have excellent troubleshooting skills
Ability to resolve network issues quickly and effectively.
Network design, Routing, DNS, IP Subnetting
TCP/IP Routing Protocols (BGP and OSPF)
F5 application content delivery.
Have working knowledge of routing protocols and technologies
CCNA R&S
CISCO CALL MANAGER
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Preferred qualifications
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Fluent in English
Todas as nossas vagas são elegíveis para pessoas com deficiência ou reabilitadas
Preferred Technical and Professional Expertise
Fortinet skills as a plus.
CIsco certification
CCNP
About Business UnitAbout Business Unit :
This position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what’s next.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.