General Motors

CX SAFe Program Consultant (SPC)

General Motors

July 21, 2021

About GM
There’s never been a more exciting time to work for General Motors.
To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won’t happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.
Why Work for Us
Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.
Job Description
The Role
GM is transforming the way they will compete in the rapidly changing transportation market by applying the principles and practices described in the Scaled Agile Framework (SAFe). The Customer Experience (CX) team is seeking energetic, innovative individuals to join our team of change agents, SAFe Program Consultants (SPCs), to help transform the way we develop our customer products.
As an SPC this individual will be trained and certified following the courses outlined by Scaled Agile, Inc. Combining their knowledge of SAFe with technical engineering skills the SPC will train, coach, and mentor others at GM on how to apply Lean-Agile methods, DevOps, and Systems Thinking to improve the way GM designs, builds, tests, and deploys products to market. The SPC will host workshops, facilitate discussions, help Agile teams plan incrementally, and iterate their plans, leading by example as CX transforms to this new framework.
RESPONSIBILITIES
  • Facilitate the learning and adoption of Agile methods and practices by individuals and teams as they gain insights and experience with Agile concepts.
  • Conducts training needs assessments to understand characteristics and skill level of learners, the job setting, and to identify the processes and tasks performed by system users.
  • Determines appropriate instructional strategy based on results of needs assessment. Develops in-house training where needed.
  • Designs new or modifies existing instructional materials for multiple training modalities including traditional instructor-led classes, web-based/virtual classes, and job-aids.
  • Conducts traditional classroom or web-based training sessions, using effective presentation skills, verbal communication skills, and classroom management skills.
  • Assesses training outcomes by soliciting and reviewing feedback and evaluation of classes taught.
  • Has content management over centralized artifacts associated with agile training, maturity and adoption metrics as well as Agile Release Train readiness activity tracking and launches.
  • Launches, stabilizes, and optimizes new agile teams and release trains.
  • Coaches and demonstrates the facilitation of core agile practices including but not limited to:
    • Kanban
    • Agile ceremonies
    • Iteration/sprint planning
    • Release planning (Program Increment)
    • Story writing and grooming
    • Story distribution practices including estimation
    • Metrics
  • Creates an environment of collaboration and open dialogue within General Motors teams to facilitate productive conflict resolution.
  • Champions continuous improvement activities by utilizing feedback and metrics (quality, delivery rate, etc.) to reduce waste and increase productivity.
  • Distributes and leverages maturity assessments and performance metrics to determine coaching needs.
  • Supports enterprise scalability through coaching and standardization through the portfolio level of SAFe, including oversight and consult upon establishing a Lean Portfolio management operating model in SAFe.
  • Promotes work management standards through coaching to ensure consistency across the organization.
  • Facilitates seamless collaboration and maximizes team performance by driving continuous improvement within assigned technical and/or non-technical team(s) to ensure rapid and timely delivery of business value (experience, product, and/or service) and achievement of goals.
  • Removes impediments to team progress whether internal to the team or organizational in nature. When necessary, escalates impediments to facilitate rapid resolution.
  • Supports, coaches and educates product management and business owners, especially with respect to refining and managing the product backlog and decision-making.
  • Ensures effective communication within and across teams. Influences and facilitates the empowerment of a self-organizing team. Schedules and facilitates cross-functional meetings. Ensures appropriate progress tools, information radiators, and reports effectively provide transparency on team’s progress/productivity.
  • Performs other related duties as assigned.

Additional Job Description
REQUIREMENTS
  • Possesses continuous-learning mindset and willingness to deliver ad hoc training
  • Self-regulated, able to work with multiple personality types to keep teams focused on delivery, while remaining neutral under pressure
  • Knowledge of and experience with the application of agile values, principles, and practices including SAFe, Scrum, and Kanban.
  • Excellent track record of working with applying agile collaboration tools.
  • Excellent written and verbal communication skills; clear, tactful, and constructive
  • Effective presentation, interpersonal and classroom management skills.
  • Strong time management skills with flexibility, versatility, dependability
  • Must be highly organized. Ability to prioritize and complete tasks with a keen attention to detail
  • Ability to create and maintain relationships with a wide range of stakeholders throughout the enterprise.

DESIRED SKILLS
  • Experience in instructing or delivering SAFe certified courses and workshops and coaching people across teams
  • Knowledgeable of Azure DevOps/TFS and the concept of agile work management standards preferred.
  • Agile or professional coaching certification.
  • Lean, Agile, or Six Sigma certifications.
  • SAFe certified or other scaled agile frameworks.
  • Experience working on large-scale transformation programs.
  • Demonstrated ability to influence change at the leadership level and team level.

Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Please only apply if you DO NOT need sponsorship to work in the Unites States now or in the future. We are unable to consider candidates who require sponsorship.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
  • Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
  • Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
  • Company and matching contributions to 401K savings plan to help you save for retirement;
  • Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
  • Tuition assistance and student loan refinancing;
  • Discount on GM vehicles for you, your family and friends.

Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.