Build and support the systems, tools, and infrastructure to help Flexport grow.
Our team works cross-functionally with our partners in IT Operations Engineering, Security, People Ops, and other teams to coordinate work, handle ticket escalations and resolve issues. We onboard new employees, provision new hardware, provide hands-on support and adhere to security standards for all Flexport employees globally. Ultimately we are responsible for supporting Flexport around the world, in over 12 offices in 6 different countries.
Flexport is looking for an IT Support Technician who is passionate about providing an amazing customer experience while delivering outstanding technical support. You will be a customer service and support evangelist, working full time at our help desk and assisting our customers via in-person walkup, support tickets, email, or chat as needed. You love building relationships, both with customers/business partners, and IT team members alike. You are passionate about IT end-user support, have a background in Mac software and hardware troubleshooting and are hungry to learn enterprise IT from the ground up.
Provide support at our IT Help Desk, full time, during normal business hours
Build/configure new hire laptops and assist in IT new hire orientation
Deploy and configure VOIP phones, AV equipment
Provision hardware and track loaner systems
Work with employees to perform computer upgrades/migrations and troubleshoot
Provide the first tier 1 support for AV/printer/network issues
Process returned assets and prepare them for reuse/recycle
Provide support for large global meetings and events
You should have:
Experience in providing technical support, and a love for solving problems.
A high level of professionalism and passion for customer service.
A focus on the details, including maintaining and updating IT documentation and procedures.
An appreciation of the importance of asset inventory and how to maintain an organized help desk.
A love of standardization and an understanding that consistency and adherence to best practices will help any organization scale.
What you'll need:
2+ years experience in IT Support in a professional environment
Some experience with support ticket management and tracking
Strong customer service, problem-solving, and teamwork abilities
Outstanding communication and interpersonal skills
Basic knowledge of Mac OS, iOS, and Android
Basic knowledge of Windows 10
Network fundamentals (laptop connectivity, VPN, printing)
Experienced with GSuite, Video Conference tools, and basic ticket systems skills
Basic knowledge of audio/video troubleshooting and support
Ability to participate in a support schedule that may include after-hours and weekend support
Some heavy lifting required
We believe trade can move the human race forward. That's why it's our mission to make global trade easy for everyone . Flexport is building the platform for global logistics, empowering buyers, sellers and their logistics partners with the technology and services to grow and innovate. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $10B of merchandise across 112 countries every year.
Worried about not having any logistics experience?
Don't be! Our mission is to make global trade easy for everyone . That's why it's important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.
We know this industry is complex. That's why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.
At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.