Facebook

Service Operations Engineer

Facebook

June 11, 2021

The Service Management and Operations Team has the responsibility for evaluating technologies and developing solutions that allow Facebook to support products delivered to the market at scale. Facebook seeks a Service Operations Engineer focused on remanufacturing, factory setup and supplier qualification. We are looking for a slightly impatient individual willing to face down their fear of failure to accomplish bold things. The role of a Service Operations Engineer is complex and must be led by someone who is both technically proficient to work with the engineering design teams, but also experienced in supply chain and remanufacturing to bring that hardware process and technology into the mass production. Specific hardware development and manufacturing process required and the candidate must have demonstrated knowledge of FATP components and systems, understanding key factors in both the development, qualification, and manufacturing aspects of final products. Your role will be to act as the interface between the Facebook Engineering, Supply Chain, and Manufacturing teams to implement and execute comprehensive service solutions for our products.
  • Drive repair qualification including factory yields, UPH, efficiency & utilization targets, product repair and rework-ability metrics
  • Responsible for repair process development, device and sub-assembly traceability, and bounce reductions
  • Drive DFx (Rework-ability, manufacturability, cost, poka-yoke) initiatives and conduct serviceability assessments including component usage analysis
  • Collaborate with manufacturing test engineering and manufacturing partners to develop robust test stations and on-device calibrations
  • Coordination of and travel to suppliers (foreign and domestic) to establish technical and manufacturing processes required during product development and volume manufacturing ramp
  • BS or MS degree
  • 6+ years of experience in repair manufacturing, production line qualifications in NPI & sustaining phase
  • Knowledgeable in yield improvements, floor layout planning, line balancing and UPH planning
  • Direct experience with two or more of the following manufacturing engineering aspects: fixture design and development, process engineering, manufacturing test development, returns analysis
  • Experience with domestic and/or international tooling vendors and tooling related supply chain
  • Experience with considerations of building hardware and tooling technologies
  • BS or MS degree in Engineering
  • Experience in conducting multi-factorial DOEs, ANOVA, and SPC methodology
  • Experience with automation assembly and inspection tool development
  • Experience building cross-functional relationships at all levels of the organization
  • Experience in driving results, motivate, and instill a sense of urgency in others
  • Experience in a leadership position and achieve results with minimal supervision
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started. Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.