Facebook

Qualitative Researcher, Internal Integrity Content Review Tools

Facebook

September 15, 2021

The Central Integrity team aims to protect people and communities from harmful experiences on our platform. We accomplish this goal by building support experiences for the people who use our family of products, creating AI detection systems to detect malicious content, and establishing human review systems for the thousands of community operations agents who help care for our global community. The Integrity Human Ops Platform team is building the tools and systems used by human reviewers and community operations agents across the globe to keep our community of billions of users safe. Our centralized perspective also spans Facebook’s range of user facing products and services, with the goal of allowing Facebook to implement trust and safety at scale.Our Central Integrity Research team conducts rigorous, human-centric research geared toward safeguarding people and communities from harm and empowering them to identify harmful content and behavior when it arises. We employ both qualitative and quantitative methodologies in our research to inform strategic product execution and policy development, as well as to identify ways to minimize violations such as spam, hate, terrorist propaganda, and harassment. Our primary research ranges from formative to evaluative, using approaches such as field research, in-depth interviews, quantitative surveys, and statistical modeling.For this position, we are looking for a Qualitative Researcher experienced in conducting interviews, contextual inquiry, task analysis and other qualitative methods who can help us deeply understand who the customers of our content moderation tools are, how best to capture their journeys, what their needs and pain points might be, and how to ensure that content reviewers make the right decisions consistently. Ideal candidates will also have a demonstrated ability to work closely with quantitative researchers and data scientists to generate comprehensive insights. The right candidates will have experience conducting rigorous, creative, impactful primary end-to-end research with the goal to inform broad strategy across tools and teams. They will work within a flat, fast-moving organization, collaborate with cross-functional partners, and focus on protecting the safety and well-being of the billions of people that use our platforms.
  • Work closely with cross-functional partners (product management, data science, design, engineering) to identify and prioritize knowledge gaps in the ways in which content moderation tools are used to protect people from harm at scale from a customer centric approach
  • Design and execute end-to-end custom primary research using a wide variety of qualitative methods, and interpret analysis through the lens of business impact, UX, HCI, human factors, and/or social science
  • Uphold a rigorous research standard while working on complex systems and problems
  • Establish usability frameworks and best practices to scale impact
  • Adapt methods creatively to the research question at hand using a range of methods, weave together qualitative and quantitative insights for data-informed understanding
  • Deliver actionable insights that shape how product teams think about medium and long term product strategy
  • Communicate results and illustrate suggestions in compelling ways
  • Manage and prioritize research plans through ambiguous and fast-changing environments
  • Mentor and collaborate closely with other researchers
  • Master's or Ph.D. in Human Computer Interaction, Cognitive or Experimental Psychology, Anthropology, Human Factors, Sociology, Information Science or a related field
  • Experience in applied product research with a human-centered perspective
  • Experience conducting usability, task analysis, heuristic evaluations, user journey, experience maps, personas, or requirements analysis
  • Experience working with multi-method studies and working with quantitative researchers and/or data scientists
  • 3+ years of experience conducting research in an organization or consulting environment, including working with key stakeholders to understand and clarify their people research needs, and communicating analyses to technical and non-technical audiences
  • Experience conducting research on internal company tools and processes and with internal users
  • Experience with survey design, sampling, deployment and analysis
  • Experience and desire doing research on integrity, safety, or wellbeing topics
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started. Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.